【作者】 苏倩倩； 郑全全；

【Author】 Su Qianqian Zheng Quanquan Department of Psychology,Zhejiang University,148 Tian Mo Shar.Rd.Hangzhou,Zhejiang,310028,

【机构】 浙江大学心理系；

【摘要】 本研究把功能性理论运用到基于计算机交流(CMC)的群体决策中,并和面对面交流(FTF)的群体决策加以比较。本研究以决策时间、决策准确性和满意感为因变量,并分析了信息利用、人际影响、社会谈话的影响等过程变量。研究的主要结论有:(1)CMC和FTF相比,CMC条件下讨论的功能实现与决策时间的关系更为显著;(2)CMC和FTF相比,功能实现与决策结果准确性的关系无显著差异,但FTF条件下信息偏差更容易影响决策结果准确性;(3)CMC和FTF相比,结果满意感的预测因素没有差异,基本上与结果准确性预测因素相似;(4)CMC和FTF相比,内容满意感和程序满意感的预测因素没有差异,主要与讨论过程中人际间的影响有关。更多还原

【Abstract】 This study focuses on computer-mediated(CMC) group decision-making from the functional perspective,compared with the face-to-face communication(FTF) group decision-making.The dependent variables are time,decision accuracy and members’ satisfaction,which include satisfaction with results,satisfaction with procedure and satisfaction with content.The main conclusions of this study are as the followings:(1) Compared to FTF communication,the functions of discussion are more significantly related to decision time in CMC.(2) Compared to CMC,informaaon bias can influence the decision accuracy more significantly in FTF communication.(3) Either in FTF or CMC,satisfaction with results of group members can be predicted by functions basically the same as those functions predicting the results.(4) Both in FTF and CMC,satisfaction with content and with the procedure of discussion can be predicted by the interpersonal influence within the decision group.更多还原