【作者】 曲刚； 李伯森；

【机构】 大连理工大学管理科学与工程学院；

【摘要】 针对软件外包项目团队承接方如何进行有效知识转移以提高团队绩效的问题,引入交互记忆系统(Transactive Memory System,简称TMS)理论,在专长度、可信度、协调度三个行为特征维度框架下,对交互记忆系统如何影响软件外包项目团队绩效进行了深入分析和探讨。基于对25家软件外包承接企业项目团队的调查访谈以及107个软件外包团队的问卷调查数据,运用结构方程模型方法发现,可信度对知识转移和项目成功有显著的积极影响,协调度对知识转移和项目成功有显著的积极影响,专长度则对项目成功有显著的消极影响,数据分析结果表明交互记忆系统是一种有效的知识协作机制,研究结论有助于理解软件外包项目团队中知识转移的协作机制,为我国软件外包承接企业在项目开发中积累知识并提高项目成功率提供理论支持与范式参考。更多还原

【Abstract】 In view of how the vendors of software outsourcing project teams transfer knowledge effectively to improve team performance, introducing the theory of transactive memory system (TMS) and within the framework of the three dimensions of behavioral characteristics:specialization, credibility, and coordination, we analyzed and discussed how transactive memory system affected software outsourcing project team performance in-depth.Based on the survey interview to project teams of 25 software outsourcing vendors and survey questionnaire data of 107 software outsourcing project teams, and through structural equation model method, we found credibility has an significant positive impact on knowledge transfer and project success; coordination has an significant positive impact on knowledge transfer and project success; specialization has an significant negative impact on project success.Data analysis results showed that transactive memory system is a kind of effective coordination mechanism.Conclusion can help us to understand coordination mechanisms of knowledge transfer in software outsourcing project team and provide theoretical support and paradigm reference for vendors of China to accumulate knowledge and improve the success rate of software projects through the process of software project development.更多还原