【作者】 范体军； 常香云； 楼高翔；

【Author】 Fan Tijun,Chang Xiangyun,Lou Gaoxiang (School of Business, East China University of Science and Technology, Shanghai 200237, China)

【机构】 华东理工大学商学院；

【摘要】 业务外包是一种现代企业普遍采用的策略,它对于降低企业的生产成本、提高服务质量、降低企业风险和增强对核心活动的关注具有非常重要的意义。本文从业务外包的运作管理角度,从外包模式、外包决策、外包关系、外包风险和外包测评等方面综述了业务外包运作管理的研究进展,在此基础上,提出了业务外包运作管理待研究的方向。更多还原

【Abstract】 Business outsourcing is becoming a popular strategy modern enterprises pursue, which is very significant to reduce costs, improve service quality, reduce risks, increase management focus on core activities. From the view of outsourcing operation process, the paper summarizes the researches of outsourcing operation management. At the same time, the research fields are also put forward.更多还原