【作者】 李辉；

【导师】 刘智勇； 陈浩；

【作者基本信息】 电子科技大学 ， 公共管理（专业学位）， 2025， 硕士

【摘要】 国家安危,公安系于一半,公安派出所民警是社会治安基层维护的关键力量,其工作状态深刻影响社会治理成效。成都市作为西部重要的政治经济枢纽,其下属的青羊区公安派出所民警的职业倦怠现象日益凸显,严重阻碍公安工作迈向高质量发展,亟待深入剖析并化解。伴随社会进步,民众对公安服务的期望不断提高,青羊区的社会治安形势也愈发复杂。派出所民警既要处理盗窃、诈骗等传统犯罪案件,又要应对网络犯罪、新型经济犯罪等新挑战,加之大量非警务活动,如纠纷调解、群众求助等占据大量工作时间,长期处于高强度工作状态。职业倦怠在民警群体中普遍存在。本文选取了成都市青羊区公安派出所民警为研究对象,查阅国内外职业倦怠的研究现状,以职业倦怠三维度理论、治理理论、马斯洛需求层次理论为指导,运用文献查阅法、问卷调查法、访谈法,对成都市青羊区公安派出所民警进行了深度调研。职业倦怠的影响主要体现在降低派出所民警的工作热情、引发派出所民警的家庭矛盾、队伍士气与凝聚力受损、公众信任度与满意度下降、个人职业发展受阻等方方面面。本文从社会、组织、职业、个体这四个方面分析了职业倦怠的成因。其中社会方面包括社会期待过高,舆论形象不佳等原因,组织方面包括组织信任感缺失、机制激励性不足等原因,职业方面包括岗位流动性差、晋升提拔受限等原因,个体方面包括角色压力大、心理落差大等原因。缓解成都市青羊区公安派出所民警的职业倦怠,一是社会层面加强社会支持与政策引导,降低群众认知偏差等;二是组织层面要营造积极向上的组织文化,增强警队凝聚力,增强激励机制;三是职业层面要完善职业发展路径,优化工作环境与氛围,明确工作权责范围;四是个人层面要调节个人心态与压力,提高业务水平与专业素养等。本文研究内容具有针对性,也有普适性,通过对成都市青羊区公安派出所民警职业倦怠问题研究,为我国公安队伍的职业倦怠问题研究提供实例和一定的借鉴。更多还原

【Abstract】 The safety of the country is closely related to the public security system,and police officers in public security stations are a key force in maintaining social order at the grassroots level.Their work status profoundly affects the effectiveness of social governance.As an important political and economic hub in the western region,Chengdu’s subordinate Qingyang District Public Security Police Station has increasingly highlighted the phenomenon of professional burnout among police officers,which seriously hinders the high-quality development of public security work and urgently needs to be analyzed and resolved.With the progress of society,people’s expectations for public security services continue to increase,and the social security situation in Qingyang District has become increasingly complex.Police officers at the police station not only have to deal with traditional criminal cases such as theft and fraud,but also face new challenges such as cybercrime and new economic crimes.In addition,a large number of non police activities,such as dispute mediation and seeking help from the public,occupy a lot of work time and are in a high-intensity work state for a long time.Occupational burnout is common among police officers.This article selects police officers from Qingyang District Public Security Station in Chengdu as the research object,reviews the current research status of occupational burnout at home and abroad,and uses the three-dimensional theory of occupational burnout,the governance factor theory,and Maslow’s hierarchy of needs theory as guidance.Through literature review,questionnaire survey,and interview methods,in-depth research was conducted on police officers from Qingyang District Public Security Station in Chengdu.The impact of occupational burnout mainly manifests in various aspects,such as reducing the work enthusiasm of police officers,causing family conflicts,damaging team morale and cohesion,decreasing public trust and satisfaction,and hindering personal career development.This article analyzes the causes of occupational burnout from four aspects:society,organization,profession,and individual.Among them,the social aspect includes reasons such as high social expectations and poor public opinion image,the organizational aspect includes reasons such as lack of organizational trust and insufficient incentive mechanisms,the professional aspect includes reasons such as poor job mobility and limited promotion,and the individual aspect includes reasons such as high role pressure and psychological gap.To alleviate the occupational burnout of police officers at Qingyang District Public Security Police Station in Chengdu,firstly,to strengthen social support and policy guidance at the social level,and reduce cognitive biases among the masses;Secondly,at the organizational level,it is necessary to create a positive organizational culture,enhance the cohesion of the police force,and strengthen incentive mechanisms;Thirdly,at the professional level,it is necessary to improve the career development path,optimize the working environment and atmosphere,and clarify the scope of work rights and responsibilities;Fourthly,at the individual level,it is necessary to regulate personal mentality and pressure,improve professional skills and expertise.The research content of this article is targeted and universal.By studying the issue of occupational burnout among police officers at the Qingyang District Public Security Police Station in Chengdu,it provides examples and certain references for the study of occupational burnout in China’s public security forces.更多还原