【作者】 李姗姗；

【导师】 张震；

【作者基本信息】 大连理工大学 ， 工商管理（专业学位）， 2025， 硕士

【摘要】 在全球化趋势的驱动下,中国企业的出海之路越走越宽广,许多企业都在寻求专业的出海服务支持,进而对海外人力资源外包服务的需求不断攀升。鉴于相关法律法规的限制,那些未在海外设立实体机构的国内企业,无法依据法律直接在海外与劳动者建立雇佣关系;同样,向在海外设有实体机构的国内企业提供劳务的员工,其劳动权益也难以得到法律的有效保障。C公司是一家人力资源企业,以代理中国企业在境外的全球人力资源管理业务为主,大部分的业务需要各地的服务供应商来完成,这导致了C公司对供应商的依赖程度很高。所以分析目前C公司人力资源服务供应商的管理现状,剖析供应商管理中出现的问题,提出改进方案就显得尤为重要。本文以C公司人力资源服务供应商为研究对象,基于其当前实施的供应商管理体系,采用问卷调查与深度访谈相结合的方式,系统性地识别出C公司人力资源服务供应商在管理面临的核心问题,包括供应商管理效率低、供应商服务质量稳定性欠佳、供应商业务响应度下降等。随后,本文深入剖析了这些问题的原因。在此基础上,依据供应商管理的相关理论框架,明确了C公司人力资源服务供应商管理体系改进的目标与基本原则,进而从供应商的开发与选择、分类管理、绩效评估及关系管理四个维度出发,提出了针对性的改进策略。具体而言,首先通过拓宽开发渠道,跨部门协同开发,改进供应商开发与选择评价标准来改进供应商开发与选择。其次采用卡拉杰克模型对供应商实施科学分类,并依据分类结果实施差异化管理策略。再者,通过更新绩效考核指标体系并调整考核周期,以改进供应商绩效评估体系。最后,依据供应商分类结果,构建针对性的供应商关系管理策略。为了保障C公司人力资源服务供应商管理体系改进工作的顺利推行,本文进一步从组织架构、制度流程、技术支撑、风险管控四个维度,设计了相应的支持策略,以确保改进方案顺利落地。本文通过对理论的运用和对供应商管理问题的剖析,为C公司人力资源服务供应商在管理中存在的问题制定了改进方案,这些策略旨在深化与供应商之间的协作关系,从而有效提升客户满意度并增强企业的市场竞争优势。同时也能够为人力资源服务企业,在探索和优化供应商管理实践方面,提供一定的启示与参考价值。更多还原

【Abstract】 Driven by the trend of globalization,the path of Chinese enterprises going global is becoming increasingly broad.Many enterprises are seeking professional overseas service support,which in turn has led to a continuous increase in the demand for overseas human resource outsourcing services.Given the restrictions of relevant laws and regulations,domestic enterprises that have not established physical entities overseas are unable to directly establish employment relationships with workers overseas in accordance with the law.Similarly,the labor rights and interests of employees providing services to domestic enterprises with overseas physical entities are also difficult to be effectively protected by law.Company C is a human resource enterprise,mainly engaged in the agency of global human resource management business for Chinese enterprises overseas.Most of its business needs to be completed by local service providers,which has resulted in a high degree of dependence of Company C on its suppliers.Therefore,it is particularly important to analyze the current management status of human resource service suppliers of Company C,to dissect the problems that have emerged in supplier management,and to put forward improvement plans.This thesis takes the human resource service suppliers of Company C as the research object.Based on its current supplier management system,a combination of questionnaire surveys and in-depth interviews was employed to systematically identify the core issues faced by Company C’s human resource service suppliers in management,including low supplier management efficiency,poor stability of supplier service quality,and declining supplier business responsiveness.Subsequently,the causes of these issues were thoroughly analyzed.On this basis,in accordance with the relevant theoretical framework of supplier management,the objectives and basic principles for improving the human resource service supplier management system of Company C were clarified.Thereafter,targeted improvement strategies were proposed from four dimensions:supplier development and selection,classified management,performance evaluation,and relationship management.Specifically,first,supplier development and selection were improved by broadening development channels,cross-departmental collaborative development,and refining the evaluation criteria for supplier development and selection.Second,the Kraljic model was adopted to scientifically classify suppliers and implement differentiated management strategies based on the classification results.Third,the supplier performance evaluation system was improved by updating the performance assessment index system and adjusting the evaluation cycle.Finally,targeted supplier relationship management strategies were constructed based on the supplier classification results.To ensure the smooth implementation of the improvement work of Company C’s human resource service supplier management system,this thesis further designed corresponding support strategies from three dimensions:human resource allocation,system construction,and financial resource allocation,to ensure the smooth implementation of the improvement plan.By applying relevant theories and analyzing the issues in supplier management,this thesis has developed an improvement plan for the problems existing in the management of human resource service suppliers of Company C.These strategies are designed to deepen the collaborative relationship with suppliers,thereby effectively enhancing customer satisfaction and strengthening the company’s competitive advantage in the market.Meanwhile,they can also offer certain insights and reference value for human resource service enterprises in exploring and optimizing supplier management practices.更多还原