【作者】 张明；

【导师】 张长征；

【作者基本信息】 西安理工大学 ， 工商管理（专业学位）， 2024， 硕士

【摘要】 得益于国家经济的持续增长和人均可支配收入的稳步提高,零售业经历了迅猛的发展,中国的零售市场正在不断扩张。众多零售企业顺应时代需求迅速壮大。在当前国内市场经济环境下,大型和中型连锁商店作为传统商品销售的主体,不仅持续创造着经济价值,而且对劳动力市场的稳定发挥了重要作用。然而,随着中国经济的全面发展,各行各业对人才的需求日益增长,导致许多超市员工离职率不断攀升,其中TH商超员工离职率持续处于高位,这对超市企业的正常运营和持续发展构成了显著挑战。因此,深入研究TH商超员工的离职原因,对于解决这一问题、完善超市企业的人才管理体系具有至关重要的意义。本项研究选取TH商超作为研究案例,通过广泛查阅国内外相关文献,并结合问卷调查与深度访谈的方法,识别并分析了 TH商超员工离职的主要影响因素。研究结果表明,影响员工离职的因素主要分为三个维度:首先,薪酬福利体系的不完善导致员工满意度下降,具体表现为薪酬水平较低,缺乏市场竞争力;福利待遇不尽如人意;以及奖励制度执行不力。其次,工作环境及人际关系的不良状况同样降低了员工的满意度,这包括过大的工作压力、管理层领导能力的不足以及内部人际关系的紧张。第三,职业成长和发展的机会受限也是导致员工满意度低下的一个重要因素,这体现在晋升空间的狭窄;缺乏培训和学习机会;以及职业规划的不明确性。针对上述问题,本研究提出了相应的解决措施:首先,构建一个更为合理且具有激励性的薪酬福利体系,包括基于岗位评估制定合理的薪酬标准、建立差异化的考核体系以及实施“全员营销”的激励机制。其次,实施更加人性化的工作安排,包括优化考勤制度、改善工作环境以及营造良好的沟通氛围。第三,提供灵活多样的人才晋升、培训及职业生涯管理方案,具体措施包括制定明确的晋升体系和晋升标准、完善学习培训体系以及提供职业生涯规划指导;第四,稳定新生代员工队伍,构建更加包容的企业文化,不断满足新生代员工多元化的额需求。本文的研究对TH商超具有重要的实践指导意义,期待这项研究能够为TH商超离职率居高不下的问题提供一些解决方案,并对深度发展零售业的企业人力资源管理问题提供一些参考。更多还原

【Abstract】 Thanks to the sustained growth of the national economy and the steady improvement of the per capita disposable income,the Chinese retail industry has experienced rapid development and the Chinese retail market is expanding continuously.A large number of retail enterprises to meet the needs of the times to grow rapidly.In the current domestic market economic environment,large and medium-sized chain stores,as the main body of traditional goods sales,not only continue to create economic value,but also play an important role in the stability of the labor market.However,with the all-round development of China’s economy,the growing demand for talent in all walks of life,leading to a number of supermarkets staff turnover rate continues to rise,and the turnover rate of TH supermarket employees continues to be at a high level,this poses a significant challenge to the normal operation and sustainable development of supermarket enterprises.Therefore,in-depth study of the reasons for the separation of TH supermarket employees,to solve this problem,improve the talent management system of supermarket is of great significance.In this study,we selected TH business supermarket as a case study,through a wide range of domestic and foreign literature,and combined with questionnaire survey and in-depth interviews,identify and analyze the main factors affecting the turnover of TH business supermarket employees.The results show that the factors influencing employee turnover can be divided into three dimensions:firstly,the imperfect salary and welfare system leads to the decline of employee satisfaction,which is manifested in the low salary level and the lack of market competitiveness;Welfare benefits are unsatisfactory;and the incentive system is poorly enforced.Second,poor working conditions and interpersonal relationships also reduce employee satisfaction,including excessive work stress,poor leadership and interpersonal tension.Third,limited opportunities for career growth and development are also an important factor contributing to low employee satisfaction,as reflected in the narrow promotion space;the lack of training and learning opportunities;and the lack of clarity in career planning.In view of the above problems,this study proposed the corresponding solutions:first,to build a more reasonable and incentive compensation and welfare system,including the establishment of reasonable salary standards based on job evaluation,the establishment of a differentiated assessment system and the implementation of "All-staff marketing" incentive mechanism.Second,implement more humane work arrangements,including optimizing the attendance system,improving the work environment and creating a good communication atmosphere.Third,provide flexible and diverse talent promotion,training and career management programs,specific measures include establishing a clear promotion system and standards,improving the learning and training system and providing guidance on career planning;fourth,stabilizing the new generation of employees and building a more inclusive corporate culture,constantly meet the diverse needs of the new generation of employees.This research holds significant practical guiding value for TH supermarket.It is anticipated that this study can deepen and refine the theories related to resignations,provide targeted solutions for employee resignations in supermarket enterprises and the broader retail industry in the aspect of human resource management,and offer some references for the in-depth development of human resource management in retail enterprises.更多还原