【作者】 杨帆；

【导师】 范春梅；

【作者基本信息】 西南交通大学 ， 工商管理， 2023， 硕士

【摘要】 培训是为提升员工专业素养而构建的人力资源管理方式,就员工未来职业发展和推动员工专业素养的提高而言,企业培训极为关键。员工在个人职业发展需求的促进下,对企业培训机制高度重视。所以,对企业培训进行研究并找寻出更为良好的方案,提升企业培训效果、减少成本,对于推动现代企业市场竞争极为关键。只有将员工和岗位需求分析有效结合起来,基于企业战略分析,对培训方案科学设计,才可将培训的作用更为全面地发挥出来,推动企业发展。铁路客运一线员工是铁路运输系统中不可或缺的关键力量,他们保障铁路运输的安全性、提高运输效率、提供优质的服务。他们的专业素养和高效的工作能力直接影响着铁路运输的可靠性和旅客、货主的满意度,是铁路运输系统不可或缺的重要组成部分。但目前铁路部门对客运一线员工的培训存在着缺乏有效的培训需求分析、缺乏实用的培训项目设计、缺乏规范的培训组织实施、缺乏完善的培训效果评估等问题。这些问题导致客运一线员工的培训效果和适应能力有待提升,影响了他们在工作中的表现和旅客运输系统的整体运行效率。如何提升铁路部门对客运一线员工的培训效果是亟须解决的问题。本文以H公司作为实际案例,对其客运一线员工培训体系进行研究。首先对研究背景及意义进行阐述,通过相关研究文献的梳理,对员工培训及员工培训体系相关内容进行明确,并详细阐述了本文的理论工具。其次对H公司的基本情况进行介绍,并从客运一线员工培训认知情况、客运一线员工培训态度方面角度设计调查问卷,并对多名客运一线员工、公司管理层进行访谈,发现H公司客运一线员工培训体系中缺乏有效的培训需求分析、缺乏实用的培训项目设计、缺乏规范的培训组织实施、缺乏完善的培训效果评估等问题,造成这些问题的原因有政策因素影响、领导层对培训工作不够重视、执行层自身能力缺陷和客运一线员工层培训积极性低。针对H公司客运一线员工培训体系中存在的问题,本文从培训需求分析、培训项目设计、培训组织实施、培训效果评估四个角度出发,指出H公司要加强培训需求分析、优化培训内容,提升师资团队力量,并通过多种教学方式提升客运一线员工的培训效率。同时建立培训组织架构,由专门的部门负责培训工作,做好培训规划。此外,H公司需要优化评估方式,重视评估结果反馈及应用,让培训效益最大化。最后,为了保证H公司客运一线员工培训体系优化措施能够顺利实施,本文还提出对应的保障措施,如构建良性的培训学习文化、畅通沟通渠道、完善经费保障体系。本文的研究一方面能够帮助H公司优化其客运一线员工培训体系,一方面希望能够为同类公司员工培训体系优化提供一定的参考价值。更多还原

【Abstract】 Training is a human resource management method built to improve the professional quality of employees.In terms of the future career development of employees and the improvement of their professional quality,enterprise training is extremely critical.Under the promotion of personal career development needs,employees attach great importance to the training mechanism of enterprises.Therefore,it is very important to study enterprise training and find a better plan to improve the effectiveness of enterprise training and reduce the cost,which is crucial to promote the market competition of modern enterprises.Only by combining employee and job demand analysis effectively,based on enterprise strategy analysis and scientific design of training program,can the role of training be more fully played and promote the development of enterprises.Railway front-line staff is an indispensable key force in the railway transportation system,they are responsible for ensuring the safety of railway transportation,improving transportation efficiency,and providing quality services.Their professional quality and efficient working ability directly affect the reliability of railway transportation and the satisfaction of passengers and cargo owners,is an indispensable part of the railway transportation system.But at present,there are some problems in railway companies’training of front-line passenger transport staff,such as low satisfaction of staff training,insignificant transfer effect and poor enthusiasm of staff training.hese problems lhead to the improvement of the training effect and adaptability of front-line passenger transport employees,which affects their performance in work and the overall operating efficiency of the railway transportation system.How to improve the training effect of railway companies on front-line passenger transport employees is an urgent problem to be solved.This thesis takes H Company as a practical case to study its training system for front-line passenger transport employees.First of all,the research background and significance are expounded.By combing relevant research literature,the relevant contents of staff training and staff training system are clarified,and the theoretical tools of this thesis are elaborated.Secondly,it introduces the basic situation of H company,designsa questionnaire from the perspective of training cognition and training attitude of front-line passenger transport employees,and interviews a number of front-line passenger transport employees.It is found that H Company lacks effective training demand analysis,practical training project design,standardized training organization and implementation,and perfect training effect evaluation in the training system of front-line passenger transport employees.The reasons for these problems are the influence of policy factors,the leadership does not pay enough attention to the training work,the ability of the executive level and the low training enthusiasm of the front-line staff of passenger transport.In view of the problems existing in the training system of front-line passenger transport staff of H Company,this thesis points out that H company should strengthen the training demand analysis,optimize the training content,improve the strength of the teacher team,and improve the training efficiency of front-line passenger transport staff through various teaching methods from four perspectives:training demand analysis,training project design,training organization and implementation,and training effect evaluation.At the same time,the training organization structure should be established,and special departments should be responsible for training work and training planning.In addition,H company needs to optimize the evaluation method,pay attention to the feedback and application of the evaluation results,and maximize the training benefits.Finally,in order to ensure the smooth implementation of the optimization measures for the training system of front-line passenger transport employees of H Company,this thesis also proposes corresponding safeguard measures,such as building a benign training and learning culture,smooth communication channels,and improving the fund guarantee system.On the one hand,the research of this thesis can help H company optimize its training system for front-line passenger transport employees,and on the other hand,it hopes to provide certain reference value for the optimization of staff training system of similar companies.更多还原