【作者】 王珍；

【导师】 江新会；

【作者基本信息】 云南财经大学 ， 工商管理（专业学位）， 2025， 硕士

【摘要】 随着信息技术的快速发展,网络已成为工作场所不可或缺的一部分,极大地提高了工作效率。然而,这一变化也带来了新的挑战,尤其是员工在工作时间内的网络闲逛,这不仅影响了个人的工作效率,也对企业的整体绩效构成了潜在威胁。Z公司是一家互联网在线教育公司,该公司员工的网络闲逛情况尤其凸显,本研究旨在调查Z公司员工的网络闲逛现状,并利用理论分析员工网络闲逛的成因,提出对应的干预措施。论文首先对国内外关于网络闲逛的文献进行归纳综述。其次,以Z公司的员工为研究对象,通过问卷调查的方式,调查53名员工的网络闲逛现状,再对15名员工进行一对一访谈,以深入了解网络闲逛的成因。研究发现,引发员工网络闲逛的具体原因分为三类:(1)个体层面原因,包括负面情绪过多、角色模糊严重、自控能力不足;(2)领导层面原因,包含领导风格与下属不匹配、缺乏灵活的管理行为;(3)组织层面原因,涵盖未制定网络监管政策、工作压力过大。针对上述原因,本研究提出了针对性的对策:(1)提升情绪管理能力、降低角色模糊、提升自控能力;(2)转变领导风格、培养领导管理技能;(3)制定网络监管政策、降低工作压力。这三个层面的对策相互影响,能有效地指导Z公司及时干预员工的网络闲逛,从而减少此类行为,提高工作效率。更多还原

【Abstract】 With the rapid development of information technology,the Internet has become an integral part of the workplace,which has greatly improved work efficiency.However,this change has also brought new challenges,especially employees’cyberloafing during working hours,which not only affects individual work efficiency,but also poses a potential threat to the overall performance of the company.Company Z is an Internet online education company,and cyberloafing is particularly prominent among the company’s employees.The purpose of this study is to investigate the current status of cyberloafing among employees in Company Z,and to analyse the causes of cyberloafing using theories to propose corresponding interventions.and use theories to analyse the causes of employees’cyberloafing and propose corresponding interventions.The thesis firstly provides an inductive review of the literature on cyberloafing at home and abroad.Secondly,taking the employees of Company Z as the research object,it investigates the current status of cyberloafing of 53 employees through questionnaires,and then conducts one-on-one interviews with 15 employees in order to gain a deeper understanding of the causes of cyberloafing.It was found that the specific reasons that triggered employees’cyberloafing were classified into three categories:(1)individual-level reasons,including excessive negative emotions,serious role ambiguity,and insufficient self-control;(2)leadership-level reasons,including mismatch between leadership styles and subordinates,and a lack of flexible managerial behaviours;and(3)organisational-level reasons covering the failure to formulate cyber regulation policies and excessive work pressure.To address the above reasons,this study proposes targeted countermeasures:(1)improving emotion management ability,reducing role ambiguity,and improving self-control;(2)changing leadership style and developing leadership management skills;and(3)formulating cyber supervision policies and reducing work pressure.These three levels of countermeasures interact with each other and can effectively guide Company Z to intervene in employees’cyberloafing in a timely manner,thereby reducing such behaviour and improving work efficiency.更多还原