【作者】 李涛；

【导师】 裘江南；

【作者基本信息】 大连理工大学 ， 工商管理（专业学位）， 2024， 硕士

【摘要】 在新兴技术潮流的推动下,以人工智能为代表的先进技术正深刻地影响着各行各业。特别是自2015年起,我国开始引入机器人流程自动化(RPA)技术,并广泛应用于财务领域。这一引入不仅是对传统财务工作方式的一次技术升级,更是企业在面对快速变革的市场环境中提升自身竞争力的必然选择。在这一新技术的推动下,企业财务业务得以更深度、更广泛地融入先进技术,推动企业财务业务的数字化转型,从而不断提升业务水平。本文以S公司财务业务流程为研究对象,基于其财务业务中的三个关键业务流程现状,分析财务业务流程中存在的问题。以流程优化理论为基础,提出了基于RPA的业务流程优化方案。首先,通过学习国内外流程优化及RPA技术的研究成果,深入研究流程优化理论和RPA技术等相关理论知识。其次,通过实地调研、人员访谈等方法,对财务部门的费用报销、供应商支付和项目应收账款三个关键业务流程进行详细梳理,发现其存在基础和重复性工作耗费大量时间、业务流程效率低且错误率高、信息系统功能与业务流程不匹配、信息系统无法自动提取文件内容等共性问题,并分析了各个问题产生的根本原因。进一步,以优化目的和优化原则为前提,结合流程优化理论和RPA技术特点对关键业务流程进行了优化方案设计。通过自动化完成基础和重复性工作、自动化替代流程中的人工操作、清楚冗余功能并整合信息系统、应用最先进的人工智能技术等方法解决流程中存在的问题。随后,对优化方案的预期效果进行了量化分析,突出了优化方案实施的必要性。最后,详细说明了基于RPA的财务业务流程优化方案的实施方法。同时,为了保证优化方案成功落地,从制度、人员和技术三个方面阐明了实施保障措施。本文的研究目标在于深入探讨S公司财务业务流程所面临的多方面问题,并提出基于流程优化理论和RPA技术的解决方案。这些问题具有一定的代表性,通过对S公司财务流程的深入剖析,不仅致力于解决当前问题,还希望为其他公司的财务业务流程优化研究提供新的启示和思路。更多还原

【Abstract】 Under the impetus of emerging technological trends,advanced technologies led by Artificial Intelligence are profoundly impacting various industries.Particularly since 2015,China has introduced Robotic Process Automation(RPA)technology,widely applying it to the financial sector.This introduction not only represents a technological upgrade to traditional financial management methods but also serves as an inevitable choice for enterprises to enhance their competitiveness in the face of rapidly changing market environments.Fueled by this new technology,enterprise financial business has been integrated more deeply and extensively into advanced technologies,driving the digital transformation of enterprise financial processes and continuously improving business performance.This research takes the financial business processes of Company S as the research object and analyzes the problems in the financial business process based on the status of three key business processes.Drawing from process optimization theory,solutions for business process optimization based on RPA are proposed.Firstly,through a comprehensive study of domestic and international research findings on process optimization and RPA technology,relevant theoretical knowledge including process optimization theory and RPA technology are explored in depth.Secondly,through on-site investigations,personnel interviews,and other methods,it conducts a detailed analysis of the expense reimbursement,vendor payment,and project accounts receivable processes in the finance department,identifying common issues such as extensive time consumption on basic and repetitive tasks,low efficiency,high error rates,mismatch between information system functionalities and business processes,and inability to automatically extract document content.The root causes of these issues are analyzed.Furthermore,with optimization objectives and principles as the premise,it designs optimization schemes for key business processes by integrating process optimization theories and the characteristics of RPA technology.Methods employed include automating basic and repetitive tasks,replacing manual operations with automation,eliminating redundant functionalities,integrating information systems,and applying cutting-edge Artificial Intelligence technologies to resolve process issues.Subsequently,a quantitative analysis of the expected effects of the optimization solutions is conducted,highlighting the necessity of implementing the optimization solutions.Finally,the implementation method of the financial business process optimization plan based on RPA was explained in detail.At the same time,to ensure the successful implementation of the optimization plan,implementation assurances from institutional,personnel,and technical aspects are elucidated.The research objective of this paper is to thoroughly explore the multifaceted issues faced by Company S’s financial business processes and propose corresponding solutions based on process optimization theory and RPA technology.These issues are expected to have a certain degree of representativeness,and through an in-depth analysis of Company S’s financial processes,not only aims to address the current issues faced by the company but also strives to offer new insights and ideas for optimizing financial business processes in other companies.更多还原