【作者】 李欢；

【导师】 赵卫东；

【作者基本信息】 电子科技大学 ， 工商管理（专业学位）， 2024， 硕士

【摘要】 随着全球经济一体化进程的加快,中国经济发展与全球经济的联系更加紧密,受到新冠肺炎疫情、激烈的市场竞争和复杂的经营环境等因素的影响,国际贸易和投资大幅萎缩,世界经济发展速度放缓,我国经济发展也受到了一定的影响。物业行业受香港影响传入内地,距今已发展四十多年;作为为业主提供舒适、安全、便利、有序的专业性、综合性物业服务的服务行业,在我国存在自身发展不平衡、服务人员队伍素质偏低、维护养护能力较弱等问题,物业行业的发展受到了较为严峻的挑战。在发展环境不利的情况下,物业行业要如何才能利用好相对有利的政策环境及条件、克服自身发展弊端、提供更高水平的专业服务,是所有物业公司都需要解决的难题。物业公司作为劳动密集型产业,管理好员工,不断激发员工的工作热情和积极性,直接关系到服务输出的质量,是促进公司高质量发展的有效途径。本文以JKCT物业公司为研究对象,对JKCT物业公司行政管理部门及物业服务中心员工的绩效考核做了深入的调查和分析。从JKCT物业公司发展现状、人员基本情况及绩效考核现状入手,以期找到不合适JKCT物业公司长效优质发展的因素。利用问卷调查,找出JKCT物业公司在员工绩效考核上存在的问题,主要为管理层及员工不重视绩效考核工作、绩效考核沟通不足、绩效指标针对性较差、绩效考核过程缺乏监督及考核结果应用单一等五个方面。通过由表及里、由浅入深的分析再结合访谈,将原因归纳为以下几个方面:绩效考核观念及认知落后、绩效指标制定不合理、绩效沟通反馈不到位、绩效考核制度不健全、对绩效考核结果应用的尝试不足。根据JKCT物业公司的实际情况,从提高员工绩效考核工作的战略地位、科学合理设置绩效考核指标及细则、建立畅通的绩效沟通反馈机制、建立绩效监督机制、建立绩效结果的多重应用途径等五个方面提出改进措施。最后通过制度保障、组织保障、文化保障、技术保障等举措,确保JKCT物业公司员工绩效考核的顺利实施。本文选择JKCT物业公司作为切入点,最终目标在于对JKCT物业公司现有的绩效考核做出改进,使之更合适JKCT物业公司的考核实际,更大限度的激发员工的工作热情和潜能,实现企业发展和员工发展双赢。同时,为有相同问题的物业企业提供可借鉴的方案,共同为物业行业的繁荣发展增色。更多还原

【Abstract】 With the acceleration of the process of global economic integration,China’s economic development has become more closely linked to the global economy.Influenced by the COVID-19,fierce market competition,complex business environment and other factors,international trade and investment have shrunk significantly,the speed of world economic development has slowed down,and China’s economic development has also been affected to some extent.The property industry has been influenced by Hong Kong and introduced to the mainland for over 40 years;As a service industry that provides comfortable,safe,convenient,and orderly professional and comprehensive property services for homeowners,there are problems in China such as uneven development,low quality of service personnel,and weak maintenance and upkeep capabilities.The development of the property industry has faced severe challenges.In the context of unfavorable development environment,how can the property industry make good use of relatively favorable policy environment and conditions,overcome its own development shortcomings,and provide higher levels of professional services is a difficult problem that all property companies need to consider.As a labor-intensive industry,property management companies need to manage their employees well and continuously stimulate their work enthusiasm and enthusiasm,which directly affects the quality of service output and is an effective way to promote the high-quality development of the company.This article takes JKCT Property Company as the research object and conducts an in-depth investigation and analysis of the performance evaluation of the administrative management department,property service center,and employees of JKCT Property Company.Starting from the current development status,basic personnel situation,and performance evaluation status of JKCT Property Company,in order to identify factors that are not suitable for the long-term and high-quality development of JKCT Property Company.Using a questionnaire survey,identify the problems that JKCT Property Company faces in performance evaluation,mainly including lack of planning in the performance evaluation process,insufficient communication in performance evaluation,poor targeting of performance indicators,lack of supervision in the performance evaluation process,and single application of evaluation results.By analyzing from the surface to the inside and from the shallow to the deep,combined with interview methods,the reasons can be summarized as follows: outdated performance evaluation concepts and cognition,unreasonable performance indicator formulation,inadequate performance communication and feedback,incomplete performance evaluation system,and insufficient attempts to apply performance evaluation results.Based on the actual situation of JKCT Property Company,improvement measures are proposed from four aspects: scientific and reasonable performance evaluation indicators and rules,establishment of smooth performance communication and feedback mechanism,establishment of performance supervision mechanism,and establishment of multiple application channels for performance results.Finally,measures such as institutional guarantee,organizational guarantee,cultural guarantee,and technical guarantee are taken to ensure the smooth implementation of JKCT Property Company’s performance evaluation.This article chooses JKCT Property Company as the starting point,with the ultimate goal of reforming its existing performance evaluation system to make it more suitable for the actual performance evaluation of JKCT Property Company,and to maximize the stimulation of employees’ work enthusiasm and potential,achieving a win-win situation for both enterprise and employee development.At the same time,provide reference solutions for property enterprises that encounter similar problems,and work together to enhance the prosperity and development of the property industry.更多还原