【作者】 李佳；

【导师】 彭小兵； 张大献；

【作者基本信息】 重庆大学 ， 公共管理（专业学位）， 2022， 硕士

【摘要】 疾控中心作为疾病预防控制的最主要的参与者与领导者,员工的工作绩效直接影响处理公共卫生事件的能力。本研究通过对X县疾控中心61名员工进行问卷调查来找出改善工作绩效的具体措施。首先,在文献回顾的基础上制定X县疾控中心工作人员的工作满意度、组织承诺及工作绩效问卷,并对问卷进行信度效度检验;第二,对收集的数据进行描述性分析及人口学特征上的差异性分析;第三,对X县疾控中心工作人员的工作满意度、组织承诺与工作绩效进行相关性分析及回归分析;第四,对组织承诺作为中介变量的中介效应分析,最后根据分析结论提出建议与对策。本文的研究结论如下:第一,X县疾控中心工作人员工作满意度、组织承诺在年龄、性别、婚姻状况、学历、职称存在明显区别,而关于工作绩效,仅职称级别上存在明显区别。第二,X县疾控中心工作人员工作满意度的人际关系满意度显著正向影响工作绩效与组织承诺,组织承诺的情感性承诺显著正向影响工作绩效。第三,X县疾控中心工作人员组织承诺在工作满意度与工作绩效的中发挥部分中介作用,中介效应为22.46%。第四,建议从提升员工人际关系满意度与情感性承诺两个方面来提高工作绩效。更多还原

【Abstract】 As the main participant and leader of disease prevention and control,CDC staff’s performance directly affects the ability to deal with public health events.This study conducted a questionnaire survey among 61 employees of X County CDC to find out specific measures to improve work performance.Firstly,on the basis of literature review,questionnaires of job satisfaction,organizational commitment and job performance of the staff of X County CDC were developed.And the researcher had tested the reliability and validity of the questionnaires.Second,researcher do the descriptive analysis and difference analysis of the collected data in demographic characteristics;Thirdly,the correlation analysis and regression analysis of job satisfaction and job performance,organizational commitment and job performance,job satisfaction and organizational commitment;Fourthly,it analyzes the mediating effect of organizational commitment as a mediating variable,and finally puts forward suggestions and countermeasures according to the analysis conclusions.The conclusions of this paper are as follows:First,there are significant differences in job satisfaction and organizational commitment of the staff of X County CDC in age,gender,marital status,educational background and professional title,while there are significant differences in job performance only in professional title level.Second,interpersonal satisfaction of job satisfaction of staff in X County CDC has a significant positive impact on job performance and organizational commitment,and affective commitment of organizational commitment has a significant positive impact on job performance.Thirdly,organizational commitment of the staff of X County CDC played a partial mediating role in job satisfaction and job performance,with the mediating effect being22.46%.Fourthly,it is suggested to improve work performance from two aspects of enhancing employee interpersonal relationship satisfaction and affective commitment.更多还原