【作者】 周倩；

【导师】 邓崧；

【作者基本信息】 云南大学 ， 行政管理， 2022， 硕士

【副题名】基于组态视角的定性比较分析

【摘要】 作为基础性战略资源和生产要素,数据对经济发展、社会生活、国家治理已经产生了根本性、全局性、革命性的影响。以数字引领政府治理的核心是通过推进政府数字化、智慧化转型,助力建设人民满意的服务型政府。构建一体化的数据资源系统,整合社会各领域资源,聚焦“以人为本”的理念,促进技术创新应用从“人为”的技术理性向“为人”的价值理性转变,切实增强人民的幸福感和获得感。为推动全国“互联网+政务服务”建设纵深发展,从31个省级政府的视角出发,基于D=EGT差异影响因素模型,从“要素-空间-时间”(EGT)三维切入,基于资源基础理论、新制度组织理论以及价值共创理论三大理论筛选合适的条件变量,构建“支持-压力-导向”模型,采用模糊集定性比较分析方法进行分析,并提出相关建议。文章结构:首先,通过国际和国内双视角回顾政府政务服务建设,并在宏观理念、中观规则、微观实践的基础上梳理相关的文献,为选取条件变量奠定基础;其次,以全国31个省级政府政务服务建设为切入点,结合理论构建了资源禀赋、组织制度以及社会环境三大层次即技术人员、经济发展、基础设施、领导重视、府际压力、公众需求、企业需求7个条件变量,从“效能可评”维度、“业务可办”维度、“渠道可达”维度、“事项可见”维度及“指南可用”维度构建省级政府政务服务综合评分作为结果变量;再次,采用模糊集定性比较分析方法对省级政府政务服务能力进行分析;最后,从“要素维”“空间维”“时间维”分别得出省级政府政务服务发展的不同路径,并针对低效政务服务能力建设提出可转化的路径,为未来省域政务服务建设提供一定的参考借鉴。研究结果表明:单个条件无法构成省级政府政务服务发展的必要条件,需要多个要素组合才能发挥作用。第一,不同的要素会引致政务服务能力差异。省级政府在原有的资源禀赋上具有一定的差异,部分省份在资源优势的前提下能够较好地调动资源,将资源优势转化为政务服务发展的重要“拉动力”;部分省份在资源条件并不优越的情况下,也能通过其他的条件组合推动政务服务发展。第二,空间位置会在一定程度上引致政务服务差异,但并不是决定性的核心要素。第三,时间变化会引致政务服务发展路径差异。省级政务服务在发展中由“人为”的技术嵌入逐渐转向“为人”的价值理念。第四,省级政府低效政务服务能力中组态1可以通过加强组织制度建设向高效组态1(领导高度重视型)转化;低效政务服务能力中组态2可以强化资源禀赋和优化社会环境,实现低效到高效的组态5(需求导向型)转化;低效政务服务能力中组态3可以通过优化社会环境建设向高效组态6(需求导向型)转化。更多还原

【Abstract】 As a basic strategic resource and production factor,data has had a fundamental,overall and revolutionary impact on economic development,social life,and national governance.The core of leading government governance with digital is to help build a service-oriented government that the people are satisfied with by promoting the digital and intelligent transformation of the government.Build an integrated data resource system,integrate resources from all fields of society,focus on the concept of "people-oriented",promote the transformation of technological innovation and application from "artificial" technical rationality to "human-oriented" value rationality,and effectively enhance people’s sense of happiness and gain.In order to promote the in-depth development of the national "Internet + government service" construction,from the perspective of 31 provincial governments,based on the D=EGT differential influencing factor model,from the "element-geospatial-time"(EGT)three-dimensional cut,screening suitable condition variables based on three theories: resource-based theory,new institutional organization theory and value co-creation theory,build a "support-pressure-orientation" model,use the fuzzy set qualitative comparative analysis method to analyze,and put forward relevant suggestions.Article structure: First,review the construction of government services from both international and domestic perspectives,and sort out relevant literature on the basis of macro concepts,meso rules,and micro practices to lay a foundation for the selection of condition variables;Secondly,the construction of government services at the level of government is the starting point,and combined with theories,the three levels of resource endowment,organizational system and social environment are constructed,namely technical personnel,economic development,infrastructure,leadership attention,intergovernmental pressure,public demand,and enterprise demand.And constructed the comprehensive score of provincial government’s government services as the result variable from the dimension of "efficiency can be evaluated","business can be done","channel can be reached","item can be seen" and "guide is available".Set qualitative comparative analysis methods to analyze the provincial government’s government service capacity;finally,from the "factor dimension","space dimension" and "time dimension",different paths for the development of provincial government’s government services are obtained,And put forward a transformable path for the construction of low-efficiency government service capacity,and provide a certain reference for future provincial government service construction.The research results show that a single condition cannot constitute a necessary condition for the development of provincial government services,and requires a combination of multiple elements to play a role.First,different factors will lead to differences in government service capabilities.Provincial governments have certain differences in the original resource endowments.Some provinces can better mobilize resources under the premise of resource advantages,and turn resource advantages into important "pulling forces" for the development of government services;If it is not superior,it can also promote the development of government services through other combinations of conditions.Second,spatial location will lead to differences in government services to a certain extent,but it is not the decisive core element.Third,time changes will lead to differences in the development paths of government services.Provincial government services have gradually shifted from "artificial" technology embeddedness to "people-oriented" value concept in the development.Fourth,the configuration 1 in the provincial government’s low-efficiency government service capability can be transformed into an efficient configuration 1(highly valued by leaders)by strengthening organizational system construction;the configuration 2 in the inefficient government service capability can strengthen resource endowments and optimize the social environment to achieve Inefficient to efficient configuration 5(demand-oriented)transformation;configuration 3 in inefficient government service capabilities can be converted to efficient configuration 6(demand-oriented)by optimizing social environment construction更多还原