【作者】 王鑫；

【导师】 房国忠；

【作者基本信息】 东北师范大学 ， 企业管理， 2022， 硕士

【副题名】以组织承诺为中介变量

【摘要】 在市场化竞争日益激烈的今天,组织的升级转型不仅依赖于高层决策者的战略性眼光,更需要员工的群策群力。员工提出建议的行为,即员工建言行为,对于解决组织问题、改善组织经营环境、促进组织健康发展起到了重要的作用。同时,在快速发展的经济时代的背景下,知识型员工也成为促进组织升级转型的主体力量,研究这一群体的建言行为,对于进一步指导企业开展具体实践有着深刻意义。故本研究以知识型员工为调查对象,分析知识型员工建言行为产生的内在作用机制。本文通过广泛的阅读相关文献,利用社会交换理论和组织支持理论,对员工建言行为的前因后果进行深入分析,总结出“组织支持感-组织承诺-员工建言行为”的传导路径。基于此模型,加入了对主动性人格调节效应的检验。研究以全国不同地区、不同领域、不同级别的知识型员工为调查群体,通过使用成熟的量表、开展预调研测试、发放正式问卷等方式,利用统计软件分析数据、验证假设、证明路径。本文的研究结论是:(1)组织支持感对知识型员工的建言行为及其各维度均产生正向影响。即组织支持感对员工建言行为、促进性建言行为及抑制性建言行为均产生积极影响,且其对促进性建言行为的影响更为显著。(2)在组织支持感影响员工建言行为的过程中,受到中介变量组织承诺的影响。同时,细分之后可以发现,在组织支持感影响促进性建言行为和抑制性建言行为的路径中,组织承诺分别起到了部分中介作用和完全中介作用。(3)主动性人格调节了整体链路的发生过程。但分维度来看,主动性人格对于抑制性建言行为的调节效应显著,但对促进性建言行为的调节效应不显著。本文从理论和实践的角度,分析和验证了组织支持感影响知识型员工建言行为的作用路径,补充和完善了国内知识型员工建言行为的研究。在总结研究结论的基础上,提出了相应的管理建议,以期为未来的相关研究提供新思路。更多还原

【Abstract】 In an increasingly competitive market,the upgrading and transformation of an organization not only depends on the strategic vision of high-level decision makers,but also requires the collective efforts of employees.The behavior of employees making suggestions,namely employee voice behavior,plays a key role in dealing with organizational difficulties,improving the operating environment,and helping the organization to develop continuously.Meanwhile,in the rapidly developing economic era,knowledge-based employees have also become the main force in promoting organizational upgrading and transformation.Studying the voice behavior of this group has profound significance for further guiding enterprises to carry out specific practices.Therefore,this research takes knowledge workers as the survey object,and studies the internal mechanism of knowledge workers’ voice behavior.Through extensive research on relevant works,the article utilize the theories of social exchange and organizational support to conduct an in-depth analysis of the causes and consequences of employees’ voice behavior,and summarizes the conduction path of "organizational support-organizational commitment-employee voice behavior",and the moderating effect of proactive personality is discussed.This study uses knowledge workers in different regions,fields and levels as the survey group,and uses statistical software to analyze data,verify hypotheses,and prove paths by using mature scales,conducting pre-investigation tests,and issuing questionnaires.The conclusion of this paper is:(1)Perceived organizational support has a forward direction on the advice of knowledge workers and its dimensions.Specifically,organizational support was significantly positively correlated with employee voice behavior,facilitative voice behavior,and inhibitory voice behavior.In addition,the impact of organizational support on facilitative voice behavior was more significant.(2)In the process of organizational support affecting employees’ voice behavior,it is affected by the mediating variable organizational commitment.Among them,organizational commitment played a partial and complete mediating role,respectively,in the path that organizational support affects facilitative voice behavior and inhibitory voice behavior.(3)Proactive personality modulates the overall path that organizational support affects employees’ voice behavior.However,in terms of sub-dimensions,proactive personality has a significant moderating effect on inhibitory voice behavior,but not on facilitative voice behavior.In the theoretical and practical perspectives,this paper analyzes and verifies the effect of organizational support on the voice behavior of knowledge workers,and supplements and improves the domestic research on voice behavior of knowledge workers.management suggestions,with a view to providing new ideas for future related research.更多还原