YS酒店员工幸福感的测量研究

【作者】 王宁；

【导师】 周晓唯；

【作者基本信息】 陕西师范大学 ， 工商管理硕士（专业学位）， 2020， 硕士

【摘要】 随着我国经济结构优化升级及结构转型进程的不断加快,产业结构中的服务业在国民经济中扮演着关键的角色。酒店业作为服务型行业的重要产业,越来越成为现阶段的重要组成部分。但是当今中国正处在发展的转型机遇时期,酒店在快速发展的同时也面临着一系列问题。员工流动率高,从业人员内部的服务质量差,薪酬待遇方面的满意度低等等问题都亟待解决。星级酒店要想在剧烈的竞争中站稳脚跟,就要想办法吸引人才、留住人才。基于此,酒店管理者应把关注点放在员工的期望和需求上,以提升员工幸福感为目的,改善其工作结果和工作质量,从而实现酒店的可持续性发展。所以,如何提升员工幸福感,推动员工个体的主动性和积极性,成为了当今企业研究的重点。YS大酒店是一家集商务、住宿、餐饮为一体的星级酒店,并于1999年无偿并入中国远东国际贸易总公司,成为了国企控股的国营大酒店。酒店自成立以来,虽经历了私有化、国企化两个不同的阶段,但外界对酒店有着低技能、缺乏职业道德的固定认知,使得酒店行业的职业声望过低,酒店员工的背后有着不为人知的辛酸苦辣。本文以YS大酒店为背景,酒店员工幸福感作为研究目的,从幸福感的影响因素出发编制出了员工幸福感的测量量表,以期为后续的酒店管理提供参考意见。在研究过程中,首先对国内外相关文献资料进行了归纳、分析和总结;接着通过访谈法编制出了员工幸福感测量量表,分析并梳理具体的幸福感影响因素和相关的指标;随后对回收到的数据利用SPSS和EXCEL软件统计分析。结果表明,全面薪酬、工作性质、自我实现、家庭关系都与员工幸福感呈显著的正相关,且各个维度下的小因子都对员工幸福感有着不同程度的影响。最后基于得出的结果,分析了酒店目前存在的问题及产生的原因,并有针对性的提出了优化酒店员工幸福感的策略和建议。更多还原

【Abstract】 With the optimization and upgrading of China’s economic structure and the accelerating process of structural transformation,The service industry in industrial structure plays a key role in the national economy.As an important service industry,the hotel industry is increasingly becoming an important part of the present stage.However,China is now in a period of transformation opportunities,and hotels are facing a series of problems while developing rapidly.The problems such as high turnover rate of employees,poor service quality caused by slack work within employees,and low satisfaction with salary and treatment,etc.need to be solved urgently.If star-rated hotels want to gain a firm foothold in the fierce competition,they must find ways to attract and retain talents.Based on this,hotel managers should focus on the expectations and needs of employees,with the aim of improving employee well-being and improving their work results and quality,so as to realize the sustainable development of hotels.Therefore,how to improve the employee well-being and promote the initiative and enthusiasm of employees has become the focus of enterprise research.YS Hotel is a star-rated hotel integrating business,accommodation and catering.It was incorporated into China Far East International Trade Corporation free of charge in 1999 and became a state-owned hotel controlled by state-owned enterprises.Since its establishment,the hotel has gone through two different stages:privatization and state-owned enterprises.However,the outside world has a fixed cognition of low skills and lack of professional ethics,which makes the professional reputation of the hotel industry too low,and the employees are suffering from unknown bitterness.In this paper,taking YS Hotel as the background and hotel employee well-being as the research purpose,the employee well-being scale was compiled from the influencing factors of happiness,in order to provide reference for the follow-up hotel management.In the research process,firstly,the relevant literature at home and abroad is summarized,analyzed and summarized.Then,the employee well-being scale was compiled by interview,and the specific influencing factors and related indicators of happiness were analyzed and combed Then,the collected data were statistically analyzed by SPSS and EXCEL software.The results show that comprehensive salary,job nature,self-realization and family relationship are all positively correlated with employee well-being,and small factors in all dimensions have different influences on employee well-being.Finally,based on the results,this paper analyzes the existing problems and causes of the hotel,and puts forward the strategies and suggestions for optimizing the hotel employee well-being.更多还原