【作者】 徐薇；

【导师】 王丽；

【作者基本信息】 河北师范大学 ， 公共管理（专业学位）， 2020， 硕士

【副题名】以河北省清河县为例

【摘要】 移动政务是电子政务基于移动互联网的新的发展阶段。移动政务在基层的应用,进一步推动了基层政府运用互联网、大数据、云计算、人工智能等新一代信息技术和手段,实现科学决策、精准治理、高效服务,增强人民群众的获得感、幸福感,实现基层治理体系和治理能力现代化。本文采用文献研究法、SWOT分析法、问卷调查法三种研究方法,以河北省清河县为例,围绕移动政务在基层应用中所面临的服务响应能力有限、应用整合能力不够、价值引导缺位等问题,提出了规范政务发展模式、重塑管理服务理念、优化移动政务人才队伍建设三个方面的对策建议,试图为我国基层政府移动政务的实践提供一种参照和借鉴。本文在对国内外移动政务理论和实践成果进行回顾的基础上,以SWOT分析法分析了移动政务在基层应用中的优势、劣势、机遇和挑战。首先,结合以往的研究,本文将移动政务在基层应用中的优势归纳为提升基层服务水平、降低基层行政成本、推动政民良性互动三个方面。其次,结合电子科技大学智慧治理研究中心发布的《中国地方政府互联网服务能力发展报告(2019)》,对基层政府在应用移动政务过程中的服务供给能力、服务响应能力、服务智慧能力上的劣势进行逐项剖析。再次,对移动政务在基层应用中面临的机遇进行了分析。主要表现在“互联网技术蓬勃发展、公民需求日益多样化、国家政策支持引导”三个方面。最后,对移动政务在基层应用中的挑战进行了分析,主要体现在“政务公开共享的挑战、政府治理精准化要求、人员素质匹配的挑战”三个方面。按照移动政务主体的行政级别,移动政务主体可以划分为国家中央级、省级、市级、县级及以下四个级别,本文中分析的基层移动政务层级为县级。本文利用问卷调查法和相关资料搜集,对河北省清河县移动政务发展情况进行了分析。本文之所以选择以河北省清河县为研究对象,一方面是因为清河县的经济社会发展模式在河北省具有一定的代表性,另一方面是因为选取该县作为样本开展本次研究,具有一定的地理优势和工作便利。本文运用新公共服务理论和数字治理理论,结合河北省清河县的移动政务应用现状,探讨了基层在移动政务应用中存在的问题及原因。首先,结合中国地方政府互联网服务能力的指标,本文概括出移动政务在县级应用中普遍存在“服务响应能力有限、应用整合能力不够、价值引导缺位”三个方面的问题。其次,分析问题产生的原因,具体来看,主要是由于移动政务运营维护模式不完善、缺乏统筹全局的顶层设计、缺乏移动政务专业人才这三个方面,导致出现了上述问题。针对移动政务在基层应用中存在的问题,本文结合当前移动政务在基层的发展态势,提出了三点对策建议,具体是从“规范政务发展模式、重塑管理服务理念、优化移动政务人才队伍建设”三个方面展开了论述。首先,规范基层政务发展模式,主要从采取集约化建设模式、建设标准化体系入手。其次,重塑管理服务理念,可以从树立全局思维、建立“需求”导向理念、强化良性“互动”意识三个方面入手。第三,应该优化移动政务人才队伍建设,主要从制定人才发展长远规划、培养技术过硬的人才队伍两个方面入手。更多还原

【Abstract】 Mobile government is a new development stage of E-government Based on mobile Internet.The application of mobile government in the grassroots further promotes the grassroots government to use the new generation of information technology and means,such as Internet,big data,cloud computing,artificial intelligence,to achieve scientific decision-making,precise governance and efficient service,enhance the sense of access and happiness of the people,and promote the modernization of grassroots governance system and governance capacity.Taking Qinghe County of Hebei Province as an example,this paper,adopting three research methods: literature research,SWOT analysis and questionnaire survey,focuses on the problems faced by mobile government in grass-roots application,such as insufficient application integration ability,limited service response ability and lack of value guidance and puts forward countermeasures and suggestions in three aspects: reshaping the management service concept,standardizing the development mode of government affairs and optimizing the construction of mobile government talents,trying to provide a reference for the practice of mobile government affairs of grass-roots government in China.Based on the studies of the theory and practice of mobile government both at home and abroad,this paper analyzes the advantages,disadvantages,opportunities and challenges of mobile government in grass-roots application by SWOT analysis.First of all,based on previous research,the advantages of mobile government in the grass-roots application are specifically reflected in three aspects: improving the grass-roots service level,reducing the grass-roots administrative cost,and promoting the benign interaction between the government and the people.Secondly,combined with the report on the development of Internet service capacity of local governments in China(2019)issued by the smart governance research center of University of Electronic Science and technology,in this paper the disadvantages are analyzed of the service supply capacity,service response capacity and service intelligence capacity of grassroots governments in the process of application of mobile government.Thirdly,the opportunities of mobile government application in the grass-roots level are discussed in this paper,which mainly shows in three aspects,the vigorous development ofInternet technology,the increasingly diversified needs of citizens,and the support and guidance of national policies.Lastly,the challenges of mobile government in grass-roots application are analyzed,which are mainly reflected in three aspects: the challenges of government open sharing,the requirements of government governance accuracy,and the new requirements of mobile government on personnel quality.According to the administrative level of the subject of mobile government,they can be divided into four levels: national central level,provincial level,municipal level,county level and below.This paper takes the development of mobile government affairs in Qinghe County,Hebei Province as the study subject by using the method of questionnaire and data collection.On one hand,the economic and social development mode of Qinghe County is a representative in Hebei Province,on the other hand,it has certain geographical advantages and convenient work to select the county as a sample to carry out this study.Based on the theory of new public service and the maturity model of open government,combined with the current situation of mobile government application in Qinghe County,Hebei Province,this paper discusses the problems and causes in the application of mobile government at the grassroots level.First of all,combined with the indicators of the Internet service ability of local governments in China,this paper summarizes that there are three problems in the application of mobile government at the county level: the lack of application integration ability,the limited service response ability,and the lack of value guidance.Secondly,it analyzes the causes of the problems.Specifically,it is mainly due to the lack of top-level design of overall planning,imperfect operation and maintenance mode of mobile government affairs,and the lack of professional talents of mobile government affairs.Against the problems existing in the application of mobile government at county level,this paper puts forward three countermeasures and suggestions based on the development trend of mobile government at county level in the past years,which are are discussed in details of reshaping the management and service concept,standardizing the development mode of government affairs,and optimizing the construction of mobile government talents.First of all,to reshape the concept of management and service,we can start from three aspects:setting up the overall thinking,establishing the concept of "demand" orientation,andstrengthening the awareness of benign "interaction".Secondly,to standardize the development mode of grass-roots government,we can start from two aspects: adopting the intensive construction mode and building the standardized system.Thirdly,to optimize the construction of mobile government talent team,we can mainly start from two aspects: making long-term plan for talent development and training skilled talent team.更多还原