【作者】 李丹；

【导师】 崔利荣；

【作者基本信息】 北京理工大学 ， 工商管理（专业学位）， 2017， 硕士

【摘要】 培训是提高员工各方面素质的重要途径,也是企业人力资源管理的主要方式和工作。现阶段我国商业银行人力资源管理面临的主要难题是如何保持竞争力,做到与时俱进;如何提高员工创新能力,推动企业的改革发展;如何培养员工的忠诚度,降低人员的离职率。实践证明,现如今企业对提升员工素质、培养员工创新能力和提高经营管理能力的需求,主要是依靠培训来完成。Z银行单证中心目前经过近七年的成长,经营目标已经由成立之初的保障平稳运营转变为发挥职能特色,现阶段的培训工作主要集中在日常业务的基本需求,适用于中心建立发展的初始阶段,如今随着单证中心的不断发展,现有的培训模式已不能满足中心的全面发展需求,因此如何建立多样、完整的培训体系是一个迫在眉睫的问题。为了更好的解决单证中心现有培训工作存在的问题,本文将通过理论分析、模型构建等相关研究方法,建立适用与单证中心发展的培训体系。以培训、胜任力、胜任力模型等相关理论为基础,总结国内外同业在培训管理方面经验,分析国内商业银行在培训存在的问题,在单证中心内部通过问卷调查的方式分析存在的问题,并收集改进意见,建立符合单证中心职能要求的胜任力模型,在此模型的基础上构建以培训运营体系、培训管理体系和培训支持体系为框架的培训体系。基于单证中心胜任力模型,从培训运营体系、管理体系和支持体系三个维度,建立适用于单证中心的多元化的培训管理体系,满足不同岗位员工的职业发展需求,分析结果表现,基于胜任力模型的员工培训管理体系有助于提升单证中心的核心竞争力,实现Z银行的经营战略目标和员工的职业生涯规划。更多还原

【Abstract】 Training as a main way of human resource management at present stage,is an important approach to improve the quality of all aspects of employees.How to keep pace with the times,how to train employees’ loyalty to the company and reduce staff turnover rate are the major difficulty for national commercial bank in the current trend.The staff quality improvement,the cultivation of innovation ability and management ability are more reliable to training.After nearly seven years of growth,the management goal of Z bank settlement center has turned from ensuring of stable operation to exerting functional characteristics.At present,the training is mainly focused on the basic needs of daily business,which is applicable to the initial stage of bank center establishment and development.With the continuous development of settlement center,the existing training model can’t meet the demand of the all-round development of center.So how to establish a diversified,complete training system is a looming problem.In order to better solve the current problems of the training settlement center,this article builds the training system which matches the development of the settlement center through the related research methods,for example theoretical analysis and model building.The article summarized the domestic and foreign trade experience in training management,analyzed the existing problems of the training in the domestic commercial banks on the basis of relevant theories such as training,competency and competency model.The author analyzed the problems currently existed in the settlement center by means of questionnaire and collected its improvement suggestions,and established the competency model suitable for the functional requirements of the settlement center.On the basis of this model,the training system is established,which is based on the training operation system,training management system and training support system.Based on the competency model of settlement center,we established the diversification of training management system from three dimensions of training operation system,management system and supporting system,which is suitable for settlement center to meet the demand of different employees’ career development.The results show that the staff training management system based on competency model can improve core competitive power so as to realize the business strategic objectives and employees’ career planning of Z bank.更多还原