【作者】 卢宁；

【导师】 苏方国；

【作者基本信息】 深圳大学 ， 工商管理， 2018， 硕士

【副题名】一个跨层次被调节的中介模型

【摘要】 高绩效工作系统(High Performance Work System,HPWS)在实施过程中能否得到员工准确的感知与理解影响着其最终的作用效果,也影响着员工的态度与行为。本研究在文献回顾的基础上,构建了不同层次高绩效工作系统与员工离职倾向的跨层次模型,考察组织层次与个体层次的HPWS的一致性,检验了 HPWS与员工离职倾向的关系,以及情绪耗竭的中介作用和勉强出勤的调节作用。通过问卷调查,以28家公司的28位经理与225名员工的数据为样本,运用Mplus7.4进行跨层次分析,得出以下结果:(1)组织层次的HPWS显著正向影响员工感知的HPWS;(2)员工感知的HPWS显著负向影响员工的离职倾向;(3)情绪耗竭在员工感知的HPWS与离职倾向间起中介作用,即员工感知的HPWS通过降低员工的情绪耗竭水平从而减少其离职倾向;(4)勉强出勤不仅调节了员工感知的HPWS与情绪耗竭之间的关系,还进一步调节了情绪耗竭在员工感知的HPWS与离职倾向之间的中介作用,相对于低勉强出勤的个体,情绪耗竭的中介效应在勉强出勤高的个体中更显著。更多还原

【Abstract】 Whether or not the high performance work system(HPWS)can get employees’accurate perception and understanding affects its ultimate effect and influence the employees’ attitudes and behaviors.Based on the literature review,this study constructed a multi-level model of different levels of high performance work system and employee turnover intentions,examined the consistency of organizational level and individual level of HPWS,tested the relationship between HPWS and employee turnover intentions,and analyzed the mediate effect of emotional exhaustion and the moderate effect of presenteeism.Through a questionnaire survey,the data of 28 managers and 225 employees of 28 companies were collected as the sample and multi-level analysis was conducted using Mplus7.4.The results as follow:(1)Organization-level HPWS significantly positively affected employees’ perception of HPWS;(2)employees’ perception of HPWS significantly negatively affected turnover intentions;(3)Emotional exhaustion mediated the relationship between employee perceived HPWS and turnover intentions,that is,employee perceived HPWS reduces employee turnover intentions by reducing employee’s emotional exhaustion level;(4)presenteeism moderated the relationship between employee perceived HPWS and and turnover intentions,further,it moderated the mediation effect of emotional exhaustion between employees’ perception of HPWS and turnover intention.Compared with the lower level of presenteeism,the mediating effect of emotional exhaustion is more significant among the higher level of presenteeism.更多还原