【作者】 吴静；

【导师】 汤志华； 黄澈；

【作者基本信息】 广西师范大学 ， 公共管理学（专业学位）， 2018， 硕士

【副题名】以赣州市章贡区国税局为例

【摘要】 绩效管理作为行政部门提高管理效率、促进行政工作有效落实的手段和途径,近年来在全国各级行政机关受到广泛推崇运用,成为党和政府创新行政管理方式治国理政思想的深入实践内容之一。在广泛实施绩效管理后,大部分行政机关形成了你追我赶的良性发展态势,各项行政工作通过“绩效考评”的促进和倒逼机制,促使各个单位按照相应的绩效管理考评标准,公开向群众“晒出成绩单”,“亮出真本事”,形成了积极向上的工作风气和认真负责的工作态度,为行政机关在提升行政效能、促进政府转型、提高工作质效等多方面产生了正面的促进和推动作用。随着绩效管理水平的的不断提升和发展,以及我国当前信息化技术水平的不断改进和强化,绩效管理手段全面实现信息化成为了促进绩效管理工作进一步向前发展的必需和必然。基层国税部门是我国最基层的税务执法机构之一,是建设服务型政府的重要环节,基层国税部门作为绩效管理信息化推行的最前线,成为了绩效管理信息化的“试验田”,不断改进和创新了许多绩效管理信息化的方法和流程。在基层国税部门全面推广绩效管理信息化工作以来,基层国税部门的工作效能、工作质量以及基层国税干部职工的工作态度、工作积极性等都取得了较大的改观,国税事业的发展也取得了长足进步。但是,大部分基层国税部门现行的绩效管理的信息化探索都是基于国家税务总局的绩效管理研发系统,从绩效管理信息化在基层国税部门的实践情况及发展前景来看,仍然有不少的问题需要正视。绩效管理信息化工作开展以来,不论是在提高行政效能、绩效管理过程监控、系统的有效运行还是考核结果的反馈和运用等方面都遇上了一定程度的阻碍,绩效管理信息化目前的发展水平也已经无法适应时代对基层国税部门不断提出的新要求,因此,现行的绩效管理信息化建设需要跟随新时代的发展步伐和改革的不断推进而改变。本文通过分析基层国税部门当前的绩效管理信息化的现状以及存在的问题,通过合理分析和认真研究,试图提出改进绩效管理信息化发展的方法和策略,最终达到提升基层国税部门的绩效管理信息化水平和整体税收服务水平,提升税收征管质量和税收收入质量的目的。本文以笔者工作单位江西省赣州市章贡区国家税务局推行绩效管理信息化以来的基本情况为例,首先从绩效管理信息化的相关理论、研究背景以及基层国税部门绩效管理信息化研究的相关内涵入手,对绩效管理信息化的发展现状和基层国税部门绩效管理信息化建设的情况进行阐述;其次,通过对以章贡区国税局为例的基层国税部门推行绩效管理信息化建设和运行过程当中存在的问题进行分析,包括绩效管理信息化系统设计存在的问题、绩效管理信息化系统运行存在的问题以及绩效管理信息化管理方面存在的问题等,找到影响基层国税部门当前整体绩效管理信息化水平提升的问题所在;最后,以赣州市章贡区国税局绩效管理信息化的建设和实践情况作为研究标的,进一步提出改进当前基层国税部门绩效管理信息化建设的办法,并试图提出促进绩效管理信息化进一步发展的有效建议,从而提高当前基层国税部门绩效管理的信息化水平,带动基层国税部门行政效率的良性改变,推动我国基层国税事业迈向新的台阶。更多还原

【Abstract】 Performance management as the administrative department for improve the efficiency of management,promote the administrative work of effectively implementing means and ways,in recent years in the national administrative authorities at various levels applied widely acclaimed,become the party and the government administrative way in governing ideas of innovation into practice.After the widespread implementation of performance management,most of the administrative organ formed with one of the benign development situation,the administrative work through "performance evaluation" promote and reversed transmission mechanism,driving each unit in accordance with the corresponding standards for examination and assessment of performance management,open to the masses "bask in the transcript," his "showing right",forming a positive work atmosphere and serious and responsible work attitude,for the administrative organ in enhance administrative efficiency,promote the transformation of the government,improve the work quality,and the effect produced positive promoting and pushing role in many aspects.With the rising and development of performance management level,and improve the technical level of the informatization of reinforcement,performance management informatization has become a comprehensive promote the further development of performance management work required and necessary.National tax departments at the grass-roots level is one of the most grass-roots tax law enforcement agencies in our country,is an important link in building a service-oriented government,the forefront of national tax departments at the grass-roots level as the performance management informatization,became the "experimental field" of performance management informatization,continuous improvement and innovation,many of the methods and process ofperformance management informatization.In the national tax departments at the grass-roots level comprehensive promotion performance management informatization,national tax departments at the grass-roots level of work efficiency and work quality as well as the national tax cadres at the grass-roots level employees work attitude and work enthusiasm has made great change,such as the development of national tax also made great progress.However,most of the national tax departments at the grass-roots level of the current performance management informatization exploration is based on research and development of performance management system of the state administration of taxation,from the practice of performance management in national tax departments at the grass-roots level of informatization situation and development prospects,there are still many problems need to be taken seriously.Performance management informationization work,both in improving administrative efficiency,performance management,process monitoring,effective running of the system or the results of the appraisal met in such aspects as feedback and to use a certain amount of hinder,performance management have also been unable to adapt to the development level of informationization at present era of national tax departments at the grass-roots level continuously put forward new requirements.Therefore,the current information construction of performance management needs to follow the development pace of the new era and the reform.This article through to the national tax departments at the grass-roots level of the current performance management informatization is analyzed the current situation and problems,try to put forward to optimize some methods and countermeasures on the development of performance management informatization,so as to improve the performance management of national tax departments at the grass-roots level and the overall service level,optimizes the allocation of functions,improving the quality of tax collection and administration,and the quality of tax revenue.Ganzhou city in jiangxi province in this paper,the author work it state tax bureau since the implementation of performance management informatization’s basic situation,for example,first of all,on the base of performance management informatization related theory,the research background and national tax departments at the grass-roots level the relevant content of performance management information research,the performance management informationization development present situation and the national tax departments at the grass-roots level of performance management informatization construction is expounded.Secondly,based on it the irs as an example of national tax departments at the grass-roots level to implement performance management informatization construction and operation process of the analysis of existing problems,including the problems existing in the performance management information system design,the problems existing in the operation and performance management information system information management system of performance management problems,etc.,find the influence national tax departments at the grass-roots level of the current overall performance management informatization level of the problem.Finally,in order to ganzhou city it irs performance management informationization construction and the practice as the research target,further improve the current national tax departments at the grass-roots level of informationization construction of performance management,and tries to put forward effective Suggestions to promote the further development of performance management informatization,so as to improve the current information level of the basic national tax department performance management,and promote the national tax departments at the grass-roots level to promote the efficiency of administration,promote grass-roots national tax career towards a new stage in China.更多还原