哈尔滨W餐饮公司员工培训问题研究

【作者】 王琪；

【导师】 于丽艳；

【作者基本信息】 黑龙江大学 ， 工商管理， 2016， 硕士

【摘要】 餐饮行业作为门槛较低、竞争激烈的服务型行业,呈现出劳动密集型的特点,企业普遍重视对员工的管理,致力于打造出一支优秀的、执行力高的团队作为行业竞争的关键因素。为实现这一目标,一个有效且成本较低的方法是构建科学、针对性强、实用性高的培训方案。哈尔滨W餐饮公司是一家中式快餐连锁公司,目前公司大力发展连锁加盟的推广战略,然而W餐饮公司缺乏完善的培训方案,意味着难以从内部培养足够的人才,而依赖外部招聘会更加加剧人才的流失,因此,W餐饮公司要想获得竞争优势,需要通过建立更加高效的培训方案来提升员工素质。本文分析了W餐饮公司员工培训现状,通过问卷调查发现W餐饮公司提供给员工的培训针对性不强、培训计划编制不够完善、培训内容实用性与针对性不强、培训效果评估不科学等问题,在分析了培训问题产生的原因后,从培训需求分析、培训计划制定、培训组织实施、培训效果评估等多个方面构建新的员工培训方案,最后提出了培训方案实施的对策建议。更多还原

【Abstract】 Food industry as the threshold is low, the competitive service industry, presents the characteristics of labor-intensive enterprises generally attach importance to the management of the staff, to create a good, high execution team, as the key competition factor. To achieve this goal, an effective and low cost method is to build a scientific, pertinence, practical training programs.Harbin W catering company is a Chinese fast food chain company, at present, the company vigorously develops the chain-like alliance promotion strategy, W catering company lack of comprehensive training scheme, however, means that it is difficult to cultivate enough talent from within, and dependent on external recruitment more talents loss, and therefore, W catering company to gain a competitive advantage, need through the establishment of a more efficient training plan to improve the quality of employees.This article analyses the present situation W catering company staff training, through the survey found that W catering company provide training to the employees the imperfection of the pertinence is not strong, training plan, training content, practicability and pertinence is not strong, training effect evaluation is not scientific problems, after analyzing the causes of the problem of training, the training needs analysis, training plan, training implementation, training effect evaluation, and many other aspects to build the new employee training plan, finally puts forward the countermeasures and Suggestions on the implementation of training programs.更多还原