【作者】 马静；

【导师】 吴宗友；

【作者基本信息】 安徽大学 ， 社会工作， 2016， 硕士

【摘要】 20世纪70年代以来,为提高非营利组织的能力,英美等发达国家陆续开展了大规模的非营利组织能力建设运动。当前,在社会管理创新的背景下,随着中国各地专业社工机构不断涌现,各级政府和民办社工机构也逐渐意识到专业服务能力建设的重要性和紧迫性。近年来,中国民办社工机构发展迅速,结构不断优化,质量不断提高,其在参与提供公共服务、满足公众基本需要、化解各种社会矛盾方面的作用不断凸显,日渐成为我国经济社会发展中的一支重要力量。政府向社会购买服务的做法为社会组织提供了广阔的发展空间,也引起了高校社会工作专业师生的参与热情,国家的相关支持政策更进一步促使高校教师介入专业社工机构。“高校模式”社工机构具有专业优势,能够产生良好的社会效果,同时对高校相关专业与社会工作机构的融合起到了推动作用,有利于积累社会实践经验,促进教学、科研与社工实务的发展,也有利于推动社会治理创新及社会工作本土化的发展。但是在专业服务能力建设的过程中,社工机构面临着资金不足、管理经验缺乏、社会认可度不足等一些问题与困难,需要从政策导向、自身能力建设、政社互动合作、多方支持等方面加以解决。本研究的目的在于通过“高校模式”社工机构这一特殊社会服务主体为研究对象,分析其建立、运行、参与社会治理的基本情况,剖析该类组织能力建设的体系构成、项目运作中存在的困境、发展的机遇等问题,以期实现其良性建构。本研究将专业服务能力划分为外部支持和内部管理两个方面,以淮南市X社工机构为例,深入分析“高校模式”社工机构专业服务能力建设的重点、成就及现实困境。虽然X社工机构专业服务能力建设在外部支持以及内部管理建设方面取得了一定的成就——具体表现为造就一支高素质社会工作专业人才队伍、机构运行能力不断提高、服务提供能力有长足发展、社会认同度不断提高,但是也仍然存在诸多问题,如其自我发展能力严重不足,缺乏政策、制度及社会支持网络,内部管理有待完善等等。为更好地推进“高校模式”社工机构的专业服务能力建设,为民办社工机构能力建设提供可借鉴样本,本研究针对X社工机构能力建设过程中存在的问题,从机构的外部支持与内部管理建设两个方面提出了努力方向与具体建议。更多还原

【Abstract】 Since the 1970’s, such developed countries as the United Kingdom and the United States have executed a massive campaign to promote the capabilities of nonprofit organizations. In current China, under the background of the innovation of social management, a large number of professional social work institutions have come into being. Consequently, government and non-government institutions of social work at all levels gradually realize the importance and urgency of the construction of professional service capabilities. In recent years, private institutions of social work are developing at a fast speed with their structures optimized, quality improved, and role in providing public service, satisfying basic needs and resolving conflicts notably played. As a result, these institutions have become one important factor for social and economic development.The fact that Government purchases service from the society presents a big room for the development of social organizations, which has inspired the enthusiasm of teachers and students majoring in social work studies. Moreover, relevant policies in China further encourage university teachers and students’involvement in professional social work organizations. The social work institutions created by those teachers and students are advantageous for their professional knowledge, as well as their contribution to reaching a good social effect. Meanwhile, the institutions can also promote the integration of college discipline and corresponding organizations, which is good for teachers and students to accumulate experience in social practice, promote the development of teaching and scientific research. In addition, the practice is beneficial for promoting the innovation of social management and the localization development of social work. The process of constructing professional service capabilities, however, is also confronted with such problems as fund shortage, lack of management experience and low social acceptability, which necessitates a solution with a joint effort from policy orientation, capacity construction, interaction of government with institutions and other aspects.This research is a case study of the growth and improvement of one professional social work institution established by university teachers with analyzing the establishment, operation and its participation in social management, expounding the components of capability construction of such organizations and the difficulties and opportunities in the process of development. The research classifies professional service capability into two aspects:exterior support and interior management and takes the X Social Work Institution in Huainan, Anhui as a case by focusing on analyzing the emphases, achievements and real difficulties for such institution established by college teachers. The research has found:the X institution has made some achievements in both exterior support and interior management, such as the construction of a team of high-quality professional talents, the gradual improvement of institution operation, the optimization of service provision and the increasing social acceptability; nevertheless, there still exist many problems concerning the X institution, including the limitation of self improvement, lack of policies, regulations and network of social support and the interior management defects; finally, with an aim to providing a reference for other private social work institutions, the study proposes some suggestions and expects a promising future direction concerning both the exterior support and the interior management of social work institutions.更多还原