【作者】 张宇；

【导师】 焦若水；

【作者基本信息】 兰州大学 ， 社区社会工作， 2015， 硕士

【副题名】以L市XH文化服务中心为例

【摘要】 近年来,政府将公共服务和社会管理创新提上了重要的议事日程,对各类社会组织的发展也越来越重视。社会组织所发挥出来的功能,更是引起了众多学者和社会大众的关注,人们对其所提供的服务品质的要求也越来越高。而众多社会组织在发展过程中,面临着来自外部和内部因素的考验,加上其公益性质的影响,人力资源严重缺乏,大部分工作需要依托志愿者来完成。在这样的情况下,社会组织的志愿者管理直接关系到其活力的激发,具有基础性的意义。随着社会工作相关理念与方法的引入,相对于传统经验,社会工作在社会组织的志愿者管理中越来越体现出其独特的优势。本研究采用定性研究的方式,以L市XH文化服务中心的志愿者管理为研究切入点,从拓展社会工作运用的专业使命出发,在优势视角和赋权理论的视角下分析社会工作相关理念、价值和方法在社会组织志愿者管理中的具体运用。通过研究发现,社会工作在我国社会组织志愿者管理工作中能够得到很好的运用,社会工作专业理念、价值观、方法在其中具有不可替代的优势,它使得社会组织的志愿者管理水平得到了提高,志愿者的服务能力得到了提升；但是其运用程度相对有限,在社会工作理念的主导性和方法的灵活性两个方面还存在拓展的空间。当然,社会工作在社会组织志愿者管理中的进一步运用遭遇许多困境,主要表现为：具体政策的支持力度不够、社会工作专业人才的缺乏、社会组织自身发展的不足、参与主体的重视程度较低、社会工作本土化进展缓慢。笔者根据这些问题,提出在加强具体政策的设计与落实、壮大社会工作专业人才队伍、增强社会组织资源整合能力、提升参与主体的重视程度、推进社会工作的本土化发展方面做出尝试,以期能促进社会工作在社会组织志愿者管理中发挥更好的作用。更多还原

【Abstract】 In recent years, the government put the public service and innovation of social management on the important agenda and pay more attention to the development of social organizations .The function of society organizations attracted a lot scholars’ and public’s attention, and people requires it can provide more high-quality service. Many social organizations are facing the problems of lacking of human resources because of some external and internal factors, so lots of work needs to rely on volunteers. In this case, volunteer management of the social organization is directly related to the organization vitality and it has the fundamental significance. With the introduction of social work idea and method, social work in volunteer management of social organizations increasingly reflect its unique advantages as opposed to the traditional experience.This research mainly use qualitative research methods to study the application research of social work’s ideas, values and methods in the volunteer management of social organizations under Strengths Perspective and empowerment theory. The research shows that social work can be a good use in the volunteer management of social organizations, social work have an irreplaceable advantage, it improved the level of volunteer management and the volunteer service capabilities. But the application is relatively limited, there are two ways to expand the flexibility of the space about the ideas and methods. At the same time, there are many difficulties about the application, and these difficulties is largely derived from the lack of specific policies, social work professionals, the Participators’low degree of attention and the slow progress of Localization of Social Work. According to these questions,the author put forward to strengthen the design and implementation of specific policies, strengthen social work professionals, enhance the social organizations’ ability of integrating resources, heighten the degree of participation, and promote the localization development of social work and wish to promote social work play a better role in the volunteer management of social organizations.更多还原