基于用户认知过程的图书馆信息服务研究

【作者】 冯宇；

【导师】 孙瑞英；

【作者基本信息】 黑龙江大学 ， 图书情报， 2014， 硕士

【摘要】 随着信息产业的不断发展，人们对信息的利用已经涉及到各个领域，给人们的生活带来了根本上的改变。在“以人为本”的现代图书馆管理中，用户对信息的需求显得格外重要。如何提高信息服务的质量是图书馆管理中需要讨论的问题，服务者应当针对用户认知过程提供怎样的信息，是当代图书情报需要研究的重要课题。认知心理过程与信息服务过程之间的关系是既相互促进又相互制约的，即用户认知心理过程对信息服务工作起到制约作用及信息服务工作对用户认知心理过程起到影响作用。本文通过对用户认知过程、信息服务过程的阐述，从用户认知的角度对信息服务的效果进行了分析，针对图书馆信息服务的现状，提出基于认知过程的信息服务策略，从而更好的服务信息用户，使信息服务的效果达到最大化。更多还原

【Abstract】 With the continuous development of information industry, the use of informationhas been involved in various fields, which has brought fundamental changes to the lifeof people. Users’ demand of information is particularly important in the "peopleoriented" management of modern library. How to improve the quality of informationservice is the problem to be discussed in the library management and how should theservice provided information on user’s cognitive process is an important topic ofcontemporary books intelligence research. The relationship between the cognitivepsychological process and the information service process is mutual promotion andmutual restriction, which means that the user’s cognitive psychological process plays arestrictive role to information service works and information service works play aninfluential role to the user’s cognitive psychological process. In view of the currentsituation of library and the information service, to provide the corresponding servicestrategy according to the cognitive characteristics of the users, in order to serveinformation users better, and make the effect of information service most.更多还原