内蒙古新城宾馆采购业务流程重组与应用研究

【作者】 刘永旺；

【导师】 孙振山；

【作者基本信息】 内蒙古大学 ， 工商管理， 2012， 硕士

【摘要】 进入21世纪,企业经营格局发生了根本的变化,传统的管理技术难以充分适应目前全球性的竞争和严峻的市场变化,约束理论(TOC)与流程重组思想被越来越多的企业应用到的实践中,在节约资金、提高用户满意度和增强运作柔性等方面取得了极其显著的成效。本论文在研究内蒙古新城宾馆经营管理特点的基础上,通过对传统重组方法原理及约束理论(TOC)深入研究和剖析后,在对传统重组方法以及约束理论的相互关系的研究分析的基础上,提出基于约束理论(TOC)的采购系统业务流程重组方法。方法从采购核心流程入手,从中找出制约采购效能的“主瓶颈”；根据对制约“主瓶颈”的各种约束进行分析研究,找出释放瓶颈所必须的条件和限制完全消除主瓶颈能力的“次瓶颈”,然后根据次瓶颈确定重组的流程对象,提高了流程选择的科学性和合理性。在流程设计的方法上并不追求流程的理想化设计,而是追求提高或者突破“次瓶颈”和“主瓶颈”,并根据需要将系统的“主瓶颈”移动到相对容易控制的环节。整个流程选择和设计的过程始终围绕“主瓶颈”的需要进行。为了保证重组的方向性和有效性,论文分析并建立了流程层次、采购系统层次和新城宾馆整体业务层次评价指标的相互关系,实现了三个指标目标的统一性和一致性。利用这三种指标将可以对重组前、重组中和重组后进行评价。这种方法具有能够控制重组的方向和范围、较好的可操作性和实用性的特点,将对指导内蒙古新城宾馆其它业务流程重组有较高的理论和实用价值。更多还原

【Abstract】 In the21st century, the business pattern occurred a fundamental change that the traditional management techniques are difficult to fully adapt to global competition and severe changes in the market. The Theory of Constraints (TOC) and process reengineering thinking are more and more applicated to practice in enterprise, it is achieved very significant results on saving money, improving customer satisfaction and enhancing operation flexibility and other aspects.In the paper, on the basis of the Inner Mongolia Xincheng Hotel management features, in-depth study on traditional reorganization methods principles and Theory of Constraints (TOC) and analysis of research on the relationship between traditional recombinant methods and theory of constraints, the author proposed reorganization of the method of procurement systems based on the theory of Constraints (TOC) business processes. The main theme of the methodology is that BPR should start with critical business processes, and find out main bottlenecks restricting whole system from them. Then, the prerequisite of releasing bottlenecks and subordinate bottlenecks restricting the capability of main bottlenecks should be searched out according to the analysis of the individual constraints restricting main bottlenecks. Therefore, the justification and rationality of process choices are improved not ideal design of processes but the improvement and breakthrough of main bottlenecks and subordinate bottlenecks are emphasized on the methods of processes design. And main bottlenecks should be moved to easier steps. In this way, the whole process choosing and design procedure focuses on the need of main bottlenecks all along.In order to guarantee the directivity and validity of BPR, the Paper analyses the indices on process level, purchasing system level and whole enterprise assessment index level, and then realizes the integrity and consistency of the three levels of performance evaluation indices. Making use of the three indices that can evaluate the situation of the processes in a production system before BPR, during BPR and after BPR. This BPR practice is able to control the direction and scope of the reorganization, better maneuverability and practical features that will have the guidance of the Inner Mongolia Xincheng Hotel Business Process Reengineering with high theoretical and practical value.更多还原