【作者】 李瑞；

【导师】 蒋晓；

【作者基本信息】 江南大学 ， 设计艺术学， 2010， 硕士

【摘要】 在人机交互的过程中,由于屏幕界面产品的表现模型与用户的心理模型不匹配,会产生设计误导性,这是设计误导性产生的根本原因。设计误导性是产品的可用性欠缺的外部表征之一,研究如何避免设计误导性对提高产品的可用性有着重要的意义。本课题旨在从用户与产品的交互的过程中发现设计误导性的成因,从产品表现模型的误导性、用户误操作和设计师对用户需求的误读三个角度来研究人机交互中产品存在的误导性。文章深入介绍了什么是设计误导性,分析设计误导性的成因,对避免设计误导性的原则进行归纳,并在文章最后加入案例。文章第一部分提出设计误导性的问题,解读人机交互过程和设计误导性的相关概念,从可用性五个属性出发,对设计误导性的问题加以归纳,并说明研究设计误导性的必要性;第二部分分析设计误导性的成因,从屏幕界面产品表现模型的误导性、用户的误操作和设计师对用户需求的误读三个方面进行分析:产品的表现模型层面,从产品的视觉、结构、功能和交互四个层面进行分析和总结误导性问题;用户受影响因素方面,发现用户的误操作受三个方面的影响——即熟练程度、使用环境和用户记忆,并对此进行可用性测试,以分析不同因素对用户误操作的影响程度;设计师对用户的研究方面,首先分析设计师的自我参考导致的设计片面性,以及设计师对用户共性把握的缺失,并分析常用的用户研究方法的优缺点,以及各用户研究方法更适合何种产品;第三部分解决设计误导性问题——总结避免设计误导性原则,对上文(第二部分)的分析进行总结,并进行实例验证。文章旨在为高可用性目标的实现提供新的思路与方法,为交互设计的发展提供新的方向。更重要的是,在论点的阐述过程中,文章结合自己的调研和项目实践,总结并归纳了误导性设计的定义与原则。指导今后研究屏幕界面产品的设计误导性。为创造好用,且避免设计误导的界面产品提供有效的设计方法与思路。更多还原

【Abstract】 In interactive design, there are many products designed misleading. Interactive design of the product itself does not exist misleading, because of the user interaction with the product, the product of the implementation model and the user’s mental model does not match, hen the design of misleading generated, which is the root that causes misleading. Misleading product design is one of the external representation on the lack of availability. How to avoid misleading has an important significance to improve the availability of interactive products.The subject is on the causes of misleading based on the process between the user and the interactive product, from the physical level of the misleading, the user misuse and self-reference design point of view of the three interactive products that are misleading. The article describes that what is design misleading, why misleading occurs and the induction of principles to avoid misleading.The first part is to propose the problem of design misleading, interactive products and some concepts on design misleading, starting from the five properties of the availability, defined on the design misleading and indicate the necessary for research of design misleading; the second part is to describe the causes of misleading, from the physical aspects of products, users of the affected factors and designer of the user to analyze three aspects: the physical aspects of products, from the sensory experience of misleading terms, sensory experience of major users of the products produced how to generate misleading, and the causes of the different cognitive users; users of the affected factors and found that the user’s misuse of influence by the three - that proficiency, the environment and memory, and conduct a usability test to analyze the different factors influence the degree of user misuse; designer of the user’s research, analyzing the design of self-reference leading to the design of one -sidedness, and analyze user research methods commonly used the advantages and disadvantages, as well as user research method is more suitable for what products; the third part is on the problem solving and misleading summary of designing principles for above (Part II) analysis were summarized, and do some test.The article aims to provide new ideas and methods for high availability goals ,and to provide a new direction for the development of interaction design. More importantly, the process described in the argument, the paper combined with their practical research and projects, summarized and summed up the misleading definition and principles of design. This article is very useful to guide future design of interactive products and to research misleading. Then we can create easy to use, and it can provide effective design methods and ideas to avoid misleading of the interactive product design.更多还原