高校图书馆信息服务创新研究

【作者】 刘琳；

【导师】 燕金武；

【作者基本信息】 黑龙江大学 ， 情报学， 2009， 硕士

【摘要】 当今的时代是一个知识经济时代,是一个创新的时代,信息的数量越来越庞大,信息需求的多样化、时空化对信息的整序和有效管理的要求越来越高。在这种新的形势下,高校图书馆现有的信息服务面临着严峻的挑战。本文综合运用文献查阅、网站查询、系统分析、案例研究等方法,对高校图书馆信息服务创新的相关问题进行了深入的研究。首先对高校图书馆信息服务的现状和存在的问题进行了分析,阐述了用户信息需求拓展是信息服务创新的内在驱动力,激烈的竞争环境及科学技术的不断发展是信息服务创新的外在驱动力：然后主要围绕信息服务创新的相关理论进行探讨,其中包括对信息服务创新的理论基础——新老五定律及信息服务模式创新的理论基础进行了阐述和分析；引进现代企业广泛应用的CRM理论,概括了高校图书馆信息服务创新应遵循的原则。论文最后在创新理论的基础上,从服务理念、方式、内容等几个方面论述了高校图书馆信息服务创新体系的构建。更多还原

【Abstract】 Nowadays is the era of knowledge economy and innovation, which has growing number of information, moreover, the need for diversity and spatiotemporality of information demands increasingly high for the effective management and arrangement of information. The existing information service for library in university is facing severe challenges in this new form.The thesis makes an intensive study of related issues for innovation of information service in university libraries by comprehensively employing the methods of website enquiries, documents searching, system analysis, case study and so forth. Firstly, the thesis analyses the status and weakness of information service for libraries in university, which explores that the expansion of information demands for users is the internal drives for innovation of information service and the unceasing development of scientific technology and competitive environment is the external drives for the innovation of information service. Then, the thesis mainly makes an approach for related issues of the innovation of information services, which includes presentation and analysis_ for theoretical foundation of innovation mode of information service and for "Five Library Laws " as well as new "Five Library Laws", which summarizes the principles followed by the innovation of information service for libraries in university and the theory called CRM widely applied by corporation is brought in by this thesis. Finally, the thesis has a relatively comprehensive discussion on the construction of innovation system for information service in university libraries from some aspects of philosophy, method and content basing on the theory of innovation.更多还原