【作者】 张黎；

【导师】 毕新华；

【作者基本信息】 吉林大学 ， 工商管理， 2011， 硕士

【摘要】 图书馆是各高等学校的重要组成部分,为广大师生提供了利用学校文献资源最为快捷的途径。然而繁琐、单调的工作特性却逐渐消减了高校图书管理员工作的积极性,一些长期从事图书馆工作的人员甚至出现了心理问题,严重影响了工作效率。随着社会的高速发展,参加工作的个人要承受的工作压力、生活压力日益增加,随之而来的身心健康问题也日益恶化,适度的工作压力能给个人的工作带来动力,然而过度的工作压力却能造成身心的疲惫,从而也影响到企业的建设和发展。目前,不仅在企业中,在高校的工作人员中也出现了不同程度的工作压力,出现了不同状况的心理问题,本文试图借鉴在企业管理中获得成功的“员工帮助计划(EAP)”,在高校图书馆工作人员的管理中进行实施。将EAP (Employee Assistance Program)即:员工帮助计划应用到图书馆发展中,为图书馆工作人员提供帮助,有计划、有目的地提高员工的积极性,这样不但对管理员身心健康有益,对高校图书馆的建设和发展也将起到十分重要的作用。本文选题是基于图书馆急需改变管理员职业倦怠情况的需要,根据作者实际工作经历,在导师的指导下进行的研究,对图书馆工作人员的职业倦怠问题进行分析的同时,积极探索如何将在当代企业管理中发挥着重要作用的EAP理论应用到图书馆工作中,并提出了解决的对策和建议。作者在研究中发现,EAP在改善图书管理员工作环境、提高积极性,促进高校的和谐发展方面都有其重要的作用和可借鉴的价值。EAP起源于二十世纪初的美国,目的是为了解决当时出现的员工酗酒、吸毒等恶习带来的工作效率下降的问题,企业为了应对这种现象的产生设计了一套系统的福利支持和心理帮助项目,由于效果显著,在欧美等发达国家迅速传播开来,在中国直到上个世纪九十年代才由个别跨国企业引入。由于传统文化的不同和观念上的差异,目前EAP并没有在中国的各个行业中得以实施,本文的研究是一种尝试性的理论探索,希望能够在适度调节高校图书馆工作人员的工作压力方面取得成效。论文分为三个部分,第一部分主要介绍了EAP的理论来源和内涵、EAP对于人力资源管理的意义、EAP在国外实施的现状、EAP具体的实施步骤和注意事项等等,对EAP进行了较为系统的分析和介绍。第二部分通过借鉴当代心理学对工作压力的研究从工作压力理论、工作压力来源研究、职业倦怠理论等出发,分析高校图书馆工作人员的工作压力的根源,并分析了该职业人员的压力构成,指出当前高校图书馆工作人员的工作现状存在的问题。第三部分,文章通过分析馆员的工作压力和对EAP的了解,具体阐释了作者在图书馆管理中实施EAP的想法,并以吉林大学南岭校区图书馆为例,对EAP在高校图书馆具体的实施步骤和实施细节进行了举例说明。更多还原

【Abstract】 The library is each College important component, provided for the general teachersand students has used the school literature resources quickest way. However tedious, the monotonous operational factor actually gradually reduced the enthusiasm which the university librarian works, Some are engaged in the library work for a long time the personnel even had the psychological problem, serious influence working efficiency.The working pressure which, the life pressure along with society’s high speed development, participates in individual who work needs to withstand to increase day by day, the following physical and moral integrity question also day by day worsens, the moderate work pressure energy brings the power for individual work, however the excessive working pressure can actually create the body and mind exhausted, thus also affects enterprise’s construction and the development.At present, not only in the enterprise, also presented the varying degree working pressure in university’s staff, had the different condition psychological problem, This article attempts to use for reference obtains“the staff in the business management to help the plan successfully (EAP)”, carries on the implementation in the university library staff’s management.(Employee Assistance Program) is the staff helps the plan EAP to apply in the library development, provides the help for the library staff, has the plan, to have the destination to enhance staff’s enthusiasm, not only like this is beneficial to the manager physical and moral integrity, will also play the very vital role to the university library’s construction and the development.This article selects a topic is changes the manager occupation tired situation urgently needed based on the library the need, according to the author practical work experience, the research which carries on under teacher’s instruction, carries on the analysis to the library staff’s occupation tired question at the same time, how will explore positively to display the influential role EAP theory in the present age business management to apply in the library work, and proposed the solution countermeasure and the suggestion.The author discovered in the research that EAP in the improvement librarian working conditions, enhances the enthusiasm, the promotion university’s accord development aspect has the value which its vital function and may use for reference.EAP stems from 20 shiji chu the question which the US, the goal is for the staff excessive drinking which solved at that time appeared, takes drugs and so on abuse to bring the working efficiency which drops, the enterprise to deal with this kind of phenomenon the production to design a set of system’s welfare support and the psychological help project, because the effect was remarkable, in Europe and America and so on developed country bamboo telegraph, only then introduced in China until the 1990s by the few transnational enterprises. Because traditional culture different and in idea difference, at present EAP has not been able to implement in China’s each profession, this article research is one kind of experimental theory exploration, hoped that can make the progress in the moderate adjustment university library staff’s working pressure aspect.The paper divides into three parts, the first part mainly introduced the EAP theory origin and the connotation, EAP regarding human resources management significance, EAP in overseas implementation’s present situation, EAP concrete implementation step and matters needing attention and so on, have carried on a more systematic analysis and the introduction to EAP.The second part through profits from the contemporary psychology to the working pressure research from the working pressure theory, the working pressure origin research, the occupation tired theory and so on to embark, the analysis university library staff’s working pressure’s root, and has analyzed this active populations’ pressure constitution, points out the current university library staff’s work present situation existence question.The third part, the article through analyzes librarian’s working pressure and to EAP the understanding, explained the author to implement EAP specifically in the library management the idea, and take the Jilin University Nanling School district Library as the example, carried on to EAP in the university library concrete implementation step and the implementation detail has explained with examples.更多还原