IT服务外包员工流动因素研究

【作者】 张力；

【导师】 胡君辰；

【作者基本信息】 复旦大学 ， 工商管理， 2009， 硕士

【副题名】基于M公司的调查与分析

【摘要】 随着中国IT外包服务的不断发展,越来越多的IT企业开始采用外包的方式雇佣外包公司的员工进行内部的IT运营管理或对公司客户的外部支持。企业可以集中有限资源发展核心业务,整合、利用外部资源,从而降低成本、提高效率、增强企业对环境的适应能力,同时保持对整个企业发展战略的控制。人才是IT服务外包企业的核心资产。由于IT行业的本身的特性,再加上外包行业的快速发展,IT服务外包人才呈现出一个高流动性趋势,这对IT服务外包行业的持续健康发展带来了挑战。如何在外包服务的特定模式下留住技术类的IT外包员工,成为外包企业最重要的工作。本文首先概括介绍了IT服务外包行业的概况,对国内外有关员工流动性的理论研究成果进行了介绍。在理论研究的基础之上,从M公司的IT服务外包现状出发,针对M公司IT服务外包员工的高流动性问题,利用定性和定量分析相结合及比较分析的方法得出一些影响员工离职的因素。再通过同离职员工个人,及其同事和原所在部门领导进行一对一的深入访谈,就这些影响M公司IT服务外包员工离职的具体因素从不同角度了解他们的看法。在深入探讨和分析的基础上,了解产生这些影响的潜在问题,并针对这些问题从公司文化,管理制度等方面尝试提出了一些相应的解决方案,以期达到降低IT服务外包员工高流动型的目的。更多还原

【Abstract】 With the progressive development of IT service outsourcing business in China, more and more IT companies begin to use outsourcing model to hire outsourcing employees in vendor companies to manage internal IT operation or support external customers. Companies can concentrate on developing core business with limited internal resources, integrating and utilizing outside resources. So the companies can lower the cost, improve the efficiency, enhance the adaptability to the environment, and keep the control on the company’s developing strategy.People are the core assets of IT service outsourcing companies. Because of the characteristics of the IT industry itself, plus the fast growing of the outsourcing industry, the IT service outsourcing industry has shown a high employee turnover trend, which brings a lot of challenges to the continuous healthy development of IT service outsourcing industry. How IT outsourcing companies can keep the technical IT outsourcing staff in the outsourcing model has become the highest priority job of them.Start with the brief introduction about the IT service outsourcing industry. Then introduce the theories research results about employees’ turnover. Based on the research results, starting from the M company’s current IT service outsourcing status, focusing on the high turnover issue in the M company, utilize the qualitative analysis, quantitative analysis, and comparison analysis methods to get some factors which impact the employees’ turnover. Through one on one communication with the employee, the employee’s original peers and managers, capture their options about the factors from different viewpoints. Based on the deep discussion and analysis, find out the background issues which produce the factors. Based on the issues found in the analysis, try to provide some corresponding solutions from different views such as company culture, management process and etc., and try to reach the goal that decrease the IT service outsourcing employees’ turnover rate.更多还原