【作者】 孙江丽；

【导师】 王益宝；

【作者基本信息】 浙江工业大学 ， 企业管理， 2009， 硕士

【摘要】 在激烈的市场竞争中,如何引进、激励、留住人才并使他们乐业、敬业,已成为决定企业成败的关键因素。本文以目前不少企业在人力资源管理中重物质待遇轻心理期望与需求满足的误区为背景,在综合分析心理契约违背、组织公民行为和工作绩效三者内涵的基础上,以实证的方式阐述了员工心理契约违背如何通过组织公民行为对工作绩效产生消极影响过程。研究过程中,本文对不同教育程度、工作年限、职务和单位性质的企业员工发放了300份调查问卷,收回265份,其中有效249份。在对收集的数据进行信度和效度测试后,采用方差分析的方法对各变量及其测度指标在人口统计学上的差异情况和形成原因进行了探讨,并运用结构方程模型对心理契约违背、组织公民行为和工作绩效三者关系的总体模型和各维度之间的子模型进行拟合后,得出了如下结论:1、在企业人力资源管理实践中,一定程度的心理契约违背是客观存在并因人而异的。2、心理契约违背通过组织公民行为对工作绩效产生显著的间接影响。3、心理契约违背对工作绩效存在一定的直接影响。另外,本文还讨论了如何加强心理契约的动态管理和组织公民行为的有效引导以有助于员工在工作绩效方面有良好的表现。本文对心理契约违背、组织公民行为和工作绩效在个体间差异的研究细化了其样本群体分布的分析,三者关系的综合研究深化了影响机制的阐述,心理契约动态管理和组织公民行为有效引导的讨论,强化了现实的指导作用。更多还原

【Abstract】 In the Intense market competition, how to attract, motivate and retain talented person and let them be content with their occupation have became the key factor of enterprises’ success. This dissertation is background of the erroneous zone which is focusing on treatment and neglecting content of psychological expectation, and based on the analysis of the connotation of psychological contract violation (PCV), organizational citizen behavior (OCB) and working performance (WP). Then the empirical research elaborates process of how PCV making influence on WP through OCB.In the process of research, I totally sent out 300 questionnaires and got back 265 ones in which 249 are available. Sample employees include various educations, working life, levels and property rights of their employers. After tests of reliability and availability of samples, this dissertation statistics the distinction of all variables on demography characteristic with discussion of reasons by ANOVA, and regresses models among PCV, OCB and WP by Structure Equation Model (SEM), which come to conclusions as follow: Firstly, PCV is an Objective reality in human resource management practice; Secondly, PCV has significant indirect influence on WP through OCB; Thirdly, PCV has some direct influence on WP. Also, this dissertation discusses how to manage psychological contract dynamically and guide OCB effectively in order to make a good WP.The research on individual distinction of PCV, OCB and WP detailed analysis about sample characteristic. Comprehensive analyses between the Three deepen the description of influence mechanism. Discussions of how to manage psychological contract dynamically and guide OCB effectively strengthen direct affect to practice.更多还原