【作者】 李凯；

【导师】 谢科范；

【作者基本信息】 武汉理工大学 ， 管理科学与工程， 2008， 硕士

【摘要】 在当今以知识为基础的经济社会,只有不断地创新知识,才能不断发展进步。隐性知识管理正是通过挖掘大量存在于员工个体的隐性知识,建立组织共享机制,促使各种知识与其最需要的人有机结合,从而提高组织的创新能力和发展能力。而对于研发活动中的企业而言,大部分知识是分散存在于员工的头脑中难以明晰化的模糊知识。隐性知识的识别、获取、转换与共享是企业管理其隐性知识进而获取企业核心竞争力、推广企业知识管理、适应经济环境变化的重要手段。企业必须通过隐性知识管理来提高自身的技术创新能力,以加强竞争优势。因此,企业进行隐性知识管理迫在眉睫。本文首先以隐性知识理论的研究为背景,明确了研发中企业知识链及其模型,讨论了隐性知识管理的功能与体系,探讨了隐性知识管理的模式。其次,通过对调查问卷和结构方程模型的应用,对企业对研发隐性知识的获取能力的影响因素,以及企业中影响隐性知识共享的因素进行了分析,在以上分析的基础上对隐性知识管理的前提条件隐性知识的识别与获取及关键环节隐性知识的转换与共享的条件、机制等作了深入的分析与论述。最后,从培育知识共享型企业文化、构建员工的有效激励机制及组织结构的设计三方面为企业实现隐性知识管理提供了得以运行的环境和方法。通过设置专门的知识管理职位来推动和管理知识共享工作;在文化机制方面,打造知识共享价值观并建立信任、合作、学习的企业文化;通过连接各部门的内部网络,建立信息技术企业的知识库,构建信息技术企业的知识地图,建立信息技术企业知识共享的虚拟社区这四个步骤来建立信息沟通技术支持机制。并且对金俞公司的隐性知识管理案例进行了实证分析。从而为企业进行知识创新和建立核心竞争优势提供了可供借鉴的帮助和支持。目前,关于知识管理的研究文献虽已开始大量涌现,但在现实生活中由于隐性知识的内隐性和各种障碍因素的影响,使得隐性知识管理的实践与理论研究相脱节,这将严重影响知识管理在企业中的推进步伐。本论文在这样的现状下为隐性知识管理具体操作层的实施提供了决策参考,有一定的理论和现实意义。更多还原

【Abstract】 In nowadays,knowledge becomes the basis of economic society. Carrying out knowledge innovation constantly is the only way to achieve the enterprise’s constant development.By exploring the tacit knowledge existences in the employee individual, the tacit knowledge management builds the mechanism of sharing knowledge, and makes knowledge and employees combine organically to promote the ability of organization to innovate and develop.For the enterprise in R&D,most of the knowledge is vague knowledge which scatters in the mind of employees,and it is difficult to make it clear.Distinguishing,capturing,converting and sharing the tacit knowledge is important methods for the enterprise in R&D to manage its tacit knowledge, get the core competence,popularize the knowledge management and be adapt to the changeable economic environment. IT enterprises. Enterprises must improve the ability of technological innovation of themselves to strengthen competitive advantages. Therefore it is extremely urgent for the enterprise in R&D to carry out its tacit knowledge management.First,based on the theories of the tacit knowledge,this thesis primarily explicits the knowledge chain and its model, discusses the function and system of the tacit knowledge management and probing into the pattern of the tacit knowledge management.Secondly,through questionnaire and structure equation model,the thesis analyzes the facter of ability of enterprise to acquire and share tacit knowledge. Based on the above analysis,the thesis deeply analyzes and discusses the prmise conditions and the critical stages for the tacit knowledge management.At last, from aspects of molding the corporate culture,building the incentive mechanism and designing the organization structure,the thesis shows the environment and method in which the enterprise carries out the management of tacit knowledge. The knowledge sharing can be promoted by setting expertise management Positions of management. In the cultural mechanism, enterprises should cultivate culture to achieve trust, cooperation and learning.The information communication technology support mechanism can be established by connecting the departments within the network, the establishment of acknowledge base, knowledge maps, and virtual community of knowledge shacking of enterprises.It also makes an practical analysis to the tacit knowledge management of JinYu Company. All the work on the topic in the thesis provide the aid and the support for the knowledge type enterprise to carry out knowledge innovation and establish the core competence.Presently,The documents about knowledge management spring up in great puantity,but for the various obstacles of the tacit knowledge,the theory research and practice of it are seriously disconnected,which would decelerate the advance of the tacit knowledge. This thesis provides references for the practical decision of tacit knowledge management in such situation,and has theoretical and realistic meaning.更多还原