【作者】 霍云艳；

【导师】 吴洪波；

【作者基本信息】 哈尔滨理工大学 ， 系统工程， 2008， 硕士

【摘要】 20世纪,随着全面质量管理的发展,世界各国均致力于促进全面质量管理的普及,提升企业的管理水平。各国都希望通过促进全面质量管理的发展,最终实现国家经济竞争力的提升。全面质量管理的实质是以顾客满意和持续改善为核心的一种全面的经营管理理念。而随着市场环境和顾客需求的变化,企业需要对现有产品进行改造,以适应新的市场需求,流程再造的概念便应运而生。但流程再造项目具有高风险性,很多企业在选择再造方式时,通常选择风险较小的系统化改造方法。对企业的流程进行系统化再造,很大程度上就是对企业核心流程的再造,对企业的其它流程系统进行适应性调整;因此,为保证BPR的顺利实施并取得显著成效,必须寻求一种确定核心流程的方法,通过重点对核心流程的再造来提升产品质量。本文通过对全面质量管理和企业流程再造这两种理论进行全面深入的研究,对它们的相同点和不同点、互补性和适应性进行分析,得出两种理论相结合的可行性,并且提出这两种理论相结合的途径,作为文章的理论依据。文章通过对各种评价方法的比较,选取了层次分析和模糊评价相结合的方法,建立了家电类产品质量评价指标体系和评价模型,对能够反映生产过程的产品质量指标进行评价,作为确定核心流程的依据。通过对流程再造原则的研究,在质量评价的基础上提出基于质量评价的企业流程再造的方法和步骤,最后通过实例检验了此方法的可行性。更多还原

【Abstract】 In the 20th century, with the development of total quality management, countries around the world began to promote the popularity of total quality management to enhance the management level of enterprises. Every state wants to enhance economic competitiveness through the promotion of the total quality management. The conception of total quality management is customer satisfaction and continued improvement. With the change of market environment and customers’ need, enterprises need to transform the products, in order to catch the new market’s demand, the conception of business process reengineering emerged. But business process reengineering projects have high risks; many companies often choose the low risk method. Often, the systematic process rebuilding is the recycling of enterprise’s nuclear processes, the other processes in enterprise system only needs some adaptation. Therefore, in order to guarantee the implementation of business process reengineering and achieve remarkable results, we must find a method to identify the nuclear process, through the rebuilding of the nuclear process to improve product’s quality.Based on comprehensive and in-depth study on total quality management and business process reengineering theories, this paper discusses their similarities and differences, complementarities and adaptabilities. The article gets the feasibility of the theory integration, and puts forward those ways of integration, as the theoretical basis for the article. After compared several evaluate method, this article chooses AHP and fuzzy evaluation for the quality evaluation, builds up index system and evaluated model of a household electrical appliance product. Take the results of evaluation as process re-engineering’s basic. After discussing the principle of the business process reengineering, this article extracts methods and steps of the business process reengineering based on quality evaluation. Finally, dissertation tests the feasibility of this method through an example.更多还原