【作者】 徐灵芝；

【导师】 吴志华；

【作者基本信息】 华东师范大学 ， 行政管理， 2008， 硕士

【摘要】 21世纪是城市化加速发展的时代,预计到2010年我国的城市化水平将达到40%左右,城市人口将达到5.5亿。在城市化的进程中,世界各国都面临着如何提高城市管理有效性的问题。信息化时代,信息的数量和质量都将影响到政府管理的有效性。21世纪政府的公共服务正朝向更透明、更公开的方向发展。2007年,中国政府出台了《中华人民共和国政府信息公开条例》,并于2008年5月正式开始施行。作为一种手段,政府的官方门户网站以其快速、高效、环保的优势成为发布政府权威信息,向公众提供公共服务的最佳窗口。本文基于上述研究背景,重点关注政府门户网站在政府公共服务中的职责与定位,基于行政管理学的公共服务理论,同时借鉴计算机网络科技的信息构建理论,创新了一套针对城市政府门户网站信息可用性的评价指标体系City PortalUsability of Information,简称CPUI指数。政府门户网站信息可用性的提出主要源自计算机人机交互设计的“可用性”原则。即从信度、效度和易学度三个基本标准深入考察政府网站的公共服务职能。在政府门户网站这个综合信息平台上对信息公开的准确性、及时性以及受众掌握度进行深入的评价。对政府信息从形式的公开到内容的实用性进行了首次评价。根据该项研究,对具有代表性的国内外城市政府门户网站进行了个案研究。在对比中借鉴发达城市政府门户网站的可用性经验后,本文细化分解了当前我国城市政府门户网站在信息服务方面存在的问题。分析产生这一系列问题的原因后,本文相应提出了深入转变网站信息供应意识,准确定位门户网站服务职能,主动反馈用户体验,推广适用CPUI指数,建立外围支持网站群,整合有序相关网络资源等多项针对问题的建议与改善方案。论文由五个部分组成,第一章绪论部分对选题的缘起,研究对象,国内外研究现状,本文着重采用的研究方法和路径进行了阐述。第二章从理论角度对城市政府门户网站信息可用性进行具体考察,并在此基础上提出一套相关指标体系——CPUI指数,为城市政府门户网站信息可用性的测评提供一套系统应用工具。第三章则是应用该测评工具对我国目前城市政府门户网站进行综合性和代表性的评价。第四章中,通过对国外城市政府门户网站建站优势的借鉴,总结出有利于我国发展建设的启示。第五章中对如何提高我国的CPUI指数提出了一系列建议和具有针对性的保障措施。更多还原

【Abstract】 As 21st century is the key time of urbanization development. Issue of how to improve efficiency of urban management has been highly globally concerned. In the era of information, public service from government is developing in the direction of more transparency and publicity.Based on the above background, the thesis paid attention to governmental responsibilities and orientation in public service within the section of governmental portal website. According to the theory of public service in the field of administration management, City Portal Usability of Information index, CPUI, a new evaluation index system, was created through referring to the usability theory in the field of computer science.A deep understanding and examination to the public service supplied by government who is supposed to supply his taxpayers more satisfying services will be acquirable. Hence, this thesis innovated and pioneered a new method to evaluate the effectiveness of government’s work on information supplying.According to CPUI, created in this thesis, several typical government portal websites have been separately researched. By referring to other advanced portals, practical experience has been introduced and analyzed. In addition, problems existed in general domestic urban portals are proposed and reasons been found in detail. After analyzing the above features and problems, suggestions which are intended to improve information usability of governmental portals were logically narrated.The brief narration in Chapter1 includes the background of the theme, its purpose, research method, internal research status quo and the definition of some important concepts. Chapter 2 is theoretically analyzing the information usability in governmental portal, from which CPUI be set up. Chapter 3 analyzed the representative features of domestic governmental portals. Chapter 4 listed experience of advanced portals. Chapter 5 puts forward some suggestions to the questions posed in preceding chapters.更多还原