【作者】 李慧宇；

【导师】 戚万学；

【作者基本信息】 山东师范大学 ， 教育学原理， 2008， 硕士

【副题名】以某建筑高校为例

【摘要】 普通高等院校的成人教育学院是我国开展成人教育的主要教育机构之一。目前,成人教育学院在招生、教学和管理方面遇到不少困难;随着信息技术的发展,成人教育学院面临着由原来的函授教育的办学模式向函授教育与现代远程教育相结合的办学模式转变的趋势。继续沿袭普通高等学校的教学手段和管理方法已经不能适应新形式下的发展。为了提高成人教育学院的办学质量,增强竞争力,有必要构建与成人教育学院发展相适应的教育服务体系。论文分为四部分。第一部分为绪论,第一简述了论文研究的问题缘起。教育部周济部长提出,我们要大力发展继续教育、成人教育、终身教育,旨在提高劳动者的素质,建设人力资源强国。山东省建筑行业面临人才短缺的严峻形式,作为普通高校的成人教育机构,应该为更好地社会服务,建立服务体系,提高教育质量,培养更多更好的人才。第二简述了国内外研究现状,西方发达国家已经建立了较为完善的成人教育服务体系,并建立了立法、资金、学科建设、师资等保障体系。我国的一些学者引进了西方发达国家关于服务体系的理论,在远程教育中开始建立教育服务体系,但仅仅停留在对服务内容的罗列,没有从整体上考虑各服务要素的有机构成,缺乏必要的理论依据。第三简述了研究的意义,意义在于从服务的视角来看教育,从体系的角度来看服务。从一个新的视角、新的角度研究教育问题。第四简述了研究的目的和方法,论文研究的目的主要围绕提高教育的市场竞争力,吸引更多的生源,提高办学的知名度和信誉度,抓住服务这个核心,优化教学管理过程,整体考虑各种服务要素,提高教育质量来设计服务体系。论文在问卷调查的基础上,应用肖丝丹克“视野分界线”概念和瑞典著名企业管理学家莱塞宁(Jarmo Lehtinen)提出的服务对象消费过程“三阶段论”设计成人教育服务体系。第五介绍了研究的思路,即树立正确的教育理念下,以市场为导向,为学生成才服务,为企业培养人才服务,在服务体系理论的指导下,设计成人教育服务体系。第二部分为成人教育服务体系概述,第一论述了服务的内涵和特点。首先明确服务的概念,即服务是以物质财富为基础,为提高消费者效用所进行的创造价值的活动。其具有双重属性,第一是服务的过程属性,与其他实物产品的生产制造过程一样,由投入、处理、输出等—系列相互联系的活动组成。其次介绍了服务的特点,即服务的无形性、服务的不可储存性、服务的提供于消费的同一性、服务绩效难以精确度量性。第二论述了教育服务的属性和特点。首先介绍了教育服务的服务属性和产品属性,其次介绍了教育服务的特殊性和复杂性。第三论述了成人教育服务体系,谈及成人教育服务体系的概念及其特点。成人教育服务体系是成人教育者、成人教育服务手段、成人教育服务内容、成人学生相互联系而构成的一个整体。成人教育服务体系具有四个特点,即成人教育学生具有鲜明的职业性,成人教育服务内容的广泛性,成人教育手段的灵活性,教师和学生学习的终身性。第三部分论述了该校成人教育服务体系的现状与存在的不足。该校成人教育创办于1958年,办学历史较早,采用“实体型”一级管理模式,以学历教育为主,同时举办建筑师考前培训和岗位培训,现已形成了以建设类专业群为主体特色的多规格、多层次、多形式的办学体系。论文在调查研究的基础上,找出了该校成人教育服务体系中存在的不足,主要表现为六个方面,即办学理念不明确,指导思想不端正;忽视教育需求,办学模式单一;课程体系“普教化”现象严重,教学内容陈旧;教师对成人教育缺乏认识,教学效果不佳;教育手段落后,学习支持服务不够;服务体系中前后台工作脱节,缺乏整体设计。第四部分论述对该校成人教育服务体系的改进建议和措施。第一提出建立成人教育服务体系的理论依据,即以肖丝丹克的“视野分界线”理念和莱塞宁的消费过程“三阶段”理论为理论依据。第二提出了对该校成人教育服务体系的改进建议和措施,即明确办学理念,坚持正确的指导思想;以市场为导向,引导成人教育发展;以社会需求为主线,进行课程体系和教学内容改革;培训师资队伍,提高教师素质;改进教育手段,开办现代远程教育;整合服务要素,优化服务体系。更多还原

【Abstract】 Adult Education of ordinary higher learning is one of the major educational institutions in China. Currently, Adult Education College has encountered many difficulties in admitting, teaching and managing. With the development of information technology, Adult Education College faces the mode-shifting trends from correspondence education mode to the modern distance education and tele-education combined mode. Now, ordinary institutions’teaching methods and management methods of higher learning can not meet the new form of development. In order to improve the quality of Adult Education, and strengthen our competitiveness, it is necessary to build education services system to keep with the development of Adult Education College.This paper is divided into four parts. Introduction is the first part. (1) Why we should do this research? Minister of Education Zhou Ji said that we must continue to put forward vigorously develop education, adult education and lifelong education, to improve the quality of our laborers and to construct a strong human resource power country. Shandong Province’s manpower is in short in the construction industry, as adult education institutions, we should establish service system, improve the quality of education, train more and better talent. (2) The status quo at home and abroad. Western developed countries have established a relatively complete system of adult education services, and other security system of legislative, financial, construction of these disciplines, teachers, etc.. Based on the introduction of the Western developed countries service system theory, some of our scholars begin an education service system in Distance Education, but merely list the content of the services, not from the overall consideration of the elements of the organic composition of services, and lacking the necessary theory. (3) The significance. We could know education from the perspective of services, and know services from the point of view of system. (4) The purpose of the study and its methods. Focusing on improving the market competitiveness of education, the main purpose of this research papers is to attract more students and improve the visibility and credibility of university, and to seize this core services, and optimize the process of teaching management, and consider overall the elements of services, and design to improve the quality of education service system. On the basis of application of Shostack’s vision line category and of Sweden famous enterprise manager Jarmo Lehtinen’s“Three-stage”consumption process, this paper design a adult education service system. (5) The outline of this research. That is to establish a correct concept of education, market-oriented, and to become student services, personnel training services for enterprises, and under the guidance of system theory to design adult education service system.The second part is an outline of adult education services system. (1) The contents and characteristics of service. Service is a conduct based on material wealth to increase effectiveness of consumers by the value-creating activities. It has dual nature, the first is the process attribute, and the other is physical products manufacturing process, from input, processing to output --- series of interrelated activities. The following is about the characteristics of the services, namely, invisible, can not be stored, the provision of services in the consumer identity, service performance difficult to accurately measured. (2) The attributes and characteristics of education services. First about its service attributes and product attributes, followed by the introduction of special education services and its complexity. (3) The adult education service system, about its concept and characteristics. Adult education services system is a system composed by adult educator, adult education services means, adult education contents and adult students. Adult education services system has four characteristics, that is, professional, extensive, flexible and life-long.The third part discusses the school system of adult education services and its deficiencies. Adult education school was founded in 1958, adopted one class management system and organized architects training and job training, and now has been formed to build a professional group for the main characteristics of multi-standard, multi-level, multi-form school system. Based on the basis of the investigation, this paper is to find the school system in the adult education services and its shortcomings, mainly in six aspects, that is, no clear concept and thinking; ignoring educational needs, single mode; teaching content obsolete; teachers lacking awareness of adult education, teaching ineffective; education means backwardness, lacking of learning support services; service system in Taiwan before and after work detached and the lacking of overall design.The fourth part is about adult education services and recommendations for improvement measures. (1) Propose the establishment of adult education services system which is based on Shostack’s vision line category and of Sweden famous enterprise manager Jarmo Lehtinen’s“Three-stage”consumption process. (2) Propose adult education services system and recommendations for improvement measures, namely, clear idea of school, adhering to a correct guiding ideology, and to guide the market-oriented development of adult education; the needs of society curriculum reform system the main line and improve teaching content; training teachers and improving the quality of teachers; improving education means to run a modern distance education; integration of services elements, and optimizing service system.更多还原