【作者】 蒋波；

【导师】 邓生庆；

【作者基本信息】 四川大学 ， 行政管理， 2007， 硕士

【摘要】 随着经济全球化进程的加快和我国社会主义市场经济的不断完善与发展，建立一个民主、高效、重质量、重服务的服务型政府成为我国行政体制改革的方向和目标。受国际上蓬勃发展的新公共管理运动的影响，兴起于西方发达国家的政府全面质量管理为我国建设服务型政府提供了一个工具参考。本文以促进我国服务型政府建设为出发点，系统论述了在我国政府中引入全面质量管理的可行性，同时根据国内外政府质量管理的理论与实践，深入分析了现阶段影响我国政府全面质量管理的问题及障碍，最后，本文结合我国国情提出了相应的对策探讨。本文总共分为六个部分：第一部分简单介绍了研究的背景、现状、目标、内容、方法及参考文献；第二部分围绕我国政府行政体制改革的方向和目标，分析了在我国建设服务型政府的历史必然性；第三部分从介绍国外政府质量管理的成功经验入手，系统总结了政府全面质量管理的相关概念，着重论述了全面质量管理对我国服务型政府建设的促进作用；第四部分提出了我国现阶段政府质量管理工作中所面临的历史的、理论的和实践中的各种问题及障碍，并做了系统的原因分析；第五部分在前文分析原因的基础上，结合我国国情从观念、制度、辅助机制、质量管理体系的建设等多方面，针对我国政府质量管理工作中的诸问题提出了相应的对策探讨；第六部分即结论部分，笔者对我国服务型政府建设过程中引入全面质量管理所发挥的积极作用做出了肯定，并对我国政府质量管理中所面临的困境及相应的对策研究提出了自己的看法。更多还原

【Abstract】 Along with the acceleration of economic globalization and the constant improvement and development of China’s socialistic market economy, to construct a service-oriented government that is democratic, efficient and commitment to quality and service becomes the direction and objective of china’s government administrative reform. Influenced by the vigorous development of the international new public management movement, the Total Quality Management came into being in the Western nations offers us a tool with the reference value to construct our service-oriented government. This thesis takes promoting our service-oriented government construction as a starting point, and discusses systematically the feasibility of introducing General Quality Management in our administrative reform. Meanwhile, based on the domestic and international quality management theory and practice, this thesis analyzes detailedly the problems and obstacles which have a strong impact on our governmental quality management at this stage. Finally, based on China’s national conditions, some corresponding countermeasures are discussed in this thesis.This thesis is divided into six parts:The first part briefly introduces the research’s background, status quo, objectives, contents, methods, and references.The second part centers on the direction and the objective of China’s government administration reform, and analyzes the historical inevitability of our service-oriented government construction.The third part first introduces the success experience in quality management by western governments, and then, summarizes systematically some concepts of Total Quality management by government, and last, emphatically elaborates the promoting effect of Total Quality Management on our service-oriented government construction.The forth part describes many historical, theoretical and practical problems and obstacles which have a strong impact on our governmental quality management at this stage. And related reasons are also analyzed systematically in this part.Based on the former analysis and our national conditions, the fifth part fully discusses the relative corresponding countermeasures from many aspects like as quality awareness, system, support mechanisms, quality management systems etc.The sixth part is the conclusion. Writer makes sure that the Total Quality Management will play an active role in China’s service-oriented government construction, and gives his own opinion on the current difficulty and related countermeasures of China’s Total Quality Management by government.更多还原