国有企业员工组织公民行为实证研究

【作者】 陈如一；

【导师】 沈超红；

【作者基本信息】 中南大学 ， 企业管理， 2007， 硕士

【摘要】 组织公民行为是近年来国外组织行为学界和企业界普遍关注的问题，有关这方面的研究成果在提高企业的管理效率上已经发挥了很大的作用。本论文旨在探索中国文化背景下组织公民行为的维度和预测因素，以及组织公民行为对组织和个人绩效的影响，为管理决策提供理论依据。研究假设态度变量、印象管理、文化价值观变量在中国文化背景下是组织公民行为的重要预测变量，并且讨论预测变量的调节作用和中介作用，最终考察组织公民行为对组织和个人绩效的影响。通过阅读大量文献和对广西4家企业的6位各层次的员工进行现场访谈，设计国营企业组织公民行为调查问卷，共有156名来自9个国有企业的员工及主管参加问卷调查。研究使用分层多元回归的方法进行数据处理。考察态度变量、印象管理、集体主义／个人主义、权力距离、人际和谐等变量的主效应、调节作用和中介作用。研究主要结论是：通过实证研究表明，中国文化背景下的国有企业中，组织承诺是比组织公平感更强劲的预测变量，在组织承诺之外还存在印象管理、个人主义、人际和谐变量等预测变量，并且发现组织承诺并不是在任何情况下都能预测组织公民行为，它的预侧力受到文化价值观的调节，并且以印象管理作为中介动机。更多还原

【Abstract】 Organizational citizenship behaviors (OCB) have emerged as a popular area for study in organizational behavior and enterprises. The research results have been played an important role in promoting the effectiveness of the organization. The purpose of this study is to discuss the dimensions and predictors of organizational citizenship behavior of employees in Chinese culture context.We hypothesize that attitude variables, impression management and cultural values would predict OCB in Chinese culture, and these predictors would see as moderator or mediator between attitude variable and OCB, and finally discuss the influence to organizational and individual performance. Through semi-structured interviews to 6 employees from 4 enterprises in Guangxi, identified articles reporting and literature research on OCB, final design the state-own OCB questionnaires.156 employees and their supervisors from 9 companies took part in the research. The research use hierarchical regression structure to analyze the data.Disscuss and scale the main affection, moderate or mediate among attitude variable, IM, Individualism-collectivism, power distance, interpersonal relationship harmony.Demonstration result indicated that firstly we find organizational justice is not the only predictor of OCB; Organizational commitment is more robust than organizational justice. IM and cultural values including interrelation harmony are also significant predictors; secondly we find that correlation between commitment perception and OCB is moderated by IM, personal trait and some cultural values including IC and PD.更多还原