【作者】 林忠生；

【导师】 包学雄；

【作者基本信息】 广西民族大学 ， 行政管理学， 2007， 硕士

【摘要】 20世纪80年代以来,随着政府成本意识和公民监督意识的加强,以及为迎接全球化、信息化、国际竞争加剧的挑战,解决普遍遇到的经济停滞、财政危机与公众对政府满意度下降等棘手难题,西方各国相继掀起了一场被称为“重塑政府”的行政改革运动。在这场运动中,绩效管理――这个在企业管理中已经运用得相当成熟的管理理念被引进到政府管理,作为政府再造的重要内容和根本性措施在政府部门中得到广泛研究和运用。作为一种实用性管理工具,绩效管理已引起世界各国政府的普遍关注,并开始逐渐引入到我国政府管理的实践中。本文对我国城市政府实施政府绩效管理的有关问题进行了深入研究。本文主体内容由三部分构成:一、政府绩效管理概述。主要阐述政府绩效管理的内涵和我国在城市政府实施绩效管理的必要性,并介绍国内外一些国家和市政府实施绩效管理的概况,尤其介绍了美国汉普顿市政府和杭州市政府成功地运用绩效管理来改善政府的形象的做法。二、我国城市政府实施绩效管理面临的问题及可行性分析。通过分析我国城市政府绩效管理的现状,揭示城市政府在实施绩效管理中面临的问题及原因,并对我国城市政府实施绩效管理作了详细的可行性分析。三、城市政府绩效管理系统的构建。本部分针对我国城市政府的实际情况,努力排除政府绩效管理障碍,探索和构建适应我国社会、政治、经济和文化环境的有中国特色的政府绩效管理模式。尤其将平衡计分卡与关键绩效指标(KPI)相结合,试图为我国城市政府设计一套科学的绩效管理评价体系。更多还原

【Abstract】 Since 1980s, with consciousness of government costs and the citizen supervision enhancing, the western countries started the administration reform called“Reconstructing Government”in succession. So as to meet the challenge of globalization, informatization, sharper international competition and solve the involved problems of economic stagnation, financial crisis and declining satisfaction with the government in public. In this campaign, Performance Management– this mature management concept led into government administration, being the important concept and the basic measure in rebuilding construction, has been studied and applied extensively. As a practical management tools, Performance Management has aroused wild attention and been led to the practice of our country governmental management. In this paper, the author conducted an in-depth study on issues related to the implementation of Performance Management in our City Government.The main body consists of three parts. First, the overview of Government’s Performance Management. It mainly talks about the content of the Government’s Performance Management and the necessarily of implementation in our City Government. Then it introduces the outline of City Government at home and abroad where government put Performance Management into practice, especially introducing Hampton City Government in America and Hangzhou City Government successfully improve the government’s image through implementing Performance Management. Second, analysis the feasibility of the implementation of Performance Management in our City Government. Through analysising Performance Management of City Government, it reveals the problem and reason when our City Government implements Performance Management. This part also make a detailed feasibility analysis of the implementation of Performance Management. Third, how to build a perfect Performance Management system in our City Government. Towards the actual situation in China’s City Governments, this part give some solutions to remove obstacles to Performance Management., explore and build a model of Government’s Performance Management with Chinese characteristics which suit to China’s social, political, economic and cultural environment. Especially the author combines the Balanced Scorecard with Key Performance Indicators (KPI), try to design a scientific evaluation of the Performance Management system for our City Government.更多还原