【作者】 张玉；

【导师】 梁昌勇；

【作者基本信息】 合肥工业大学 ， 企业管理， 2007， 硕士

【摘要】 随着中国加入WTO，中国软件业面临的国内外两个竞争市场，既是挑战，同时也是机遇，而占我国软件业70％左右的中小软件企业面临的形势尤为严峻。缺乏质量管理意识、开发过程混乱、客户满意度低等成为中小软件企业的通病，也严重制约了其发展和壮大。因此，本文就如何提高我国中小软件企业的质量管理水平进行研究。首先，本文系统地论述了国内外质量管理的理论研究现状和我国中小软件企业质量管理现状以及存在的问题。其次，研究了软件质量管理的基础理论、方法和体系。从软件质量特性的定义研究入手，分析比较了CMM、ISO9000等质量标准。接着，结合我国中小软件企业质量管理的特点，建立起一个适应性强，可执行性高的中小软件企业质量管理模型，包括组织结构和企业文化、过程管理、技术管理三个层次。通过组织结构和企业文化层次保证质量管理的制度化，通过过程管理层次保证质量管理的规范化，通过技术管理层次保证质量管理的标准化，多方面多渠道的开展质量改善活动。这三个层次以提高软件组织的质量管理水平为目标，共同构成质量管理的铁三角。最后，进行我国中小软件企业质量管理的对策研究，包括国家的政策推动、企业自身的管控以及通过培训来提高软件工程人员的能力和素质。更多还原

【Abstract】 After China entered WTO, Chinese software industry has to face internal and aboard competition, it is both challenge and chance. For the small & middle sized software business which accounts for nearly 70% of the software industry, the situation is grim especially. Lack sense of quality management, the disorder of the process of developing , low degrees of satisfactory of customs and so on are the disadvantages of most small & middle sized software business. Therefore, this paper will study how to improve the level of quality management of small & middle sized software business.Firstly, the thesis reviews the theories and methods of quality software management systematically, analyzes the situation and problems of small & middle sized software business.Secondly, the thesis studies the basically methods, theories and standards of software quality management, including CMM, ISO9000 etc.Thirdly, combining with characteristics of small & middle sized software business, a model of quality management is proposed. The structure of model contains three hierarchies, they are framework and culture of organization, management of process and management of technology. This model can make the management of quality standard, institutional and systemic.Finally, the thesis researches the systematical method to improve the level of quality management of small & middle sized software business. Including the power of government policies, the management and control of business themselves and improvement of the ability and quality of software engineers and so on.更多还原