【作者】 杨小平；

【导师】 单汨源；

【作者基本信息】 湖南大学 ， 企业管理， 2006， 硕士

【摘要】 由于工业生产迅猛发展及人口激增,人类排放的种种废弃物超出了生态环境的自净能力而导致空气、水、土壤等环境要素的严重异化,造成严重的环境污染和生态破坏。同时,能源、水、矿石等维系人类生存与发展的重要资源已经远远不能满足我国社会发展的巨大需求。与时同时,人们逐步认识到,各类废弃产品尤其是废弃电子产品的不当处置,既对环境造成了严重危害,又浪费了大量可利用的资源。有效处理废弃电子产品在生态环境和经济效益上的双重意义引起了世界各国公众和政府的高度重视。欧盟、日本、美国、荷兰、奥地利、台湾等国家和地区政府纷纷采取措施来促进废旧电子产品无害化处理,以缓解工业化进程给人类生存环境和社会资源带来的巨大压力。同时,有效的实施废弃电子产品逆向物流,使得企业可以提供更好的顾客服务、改善顾客满意度、加强库存控制、不断降低成本、提升企业形象,从而提高盈利能力,这些潜在的收益吸引企业尝试着实施废弃产品逆向物流。因此,实施废弃电子产品逆向物流是政府和企业必然的、共同的选择。而如何帮助企业选择一种高效、经济的运作模式,成为一个紧迫的、具有重大现实意义的课题。本文在国内外众多学者研究成果的基础上,结合我国社会、政府、企业等各方面的实际情况,剖析了逆向物流运作的模式并进行了比较;然后,深入分析影响废弃电子产品逆向物流的各方面因素,通过文献的归纳的方法,将国内外学者提出的影响废弃电子产品逆向物流决策的指标罗列出来,在此基础上引入平衡计分卡的思想,利用调查问卷进行研究分析,建立废弃电子产品逆向运作模式的评价指标体系;最后,借助网络分析法构建废弃电子产品逆向物流模式评价模型,并选择一个电子产品制造企业,对评价模型进行应用,使企业能够方便地选择一种符合企业发展战略的逆向物流模式,促进企业目标的实现。更多还原

【Abstract】 The dramatic increase in population together with the tremendous development of the industry have led to numerous wastes in the world, which has overburden the ecological environment and resulted in serious pollution. Meanwhile, there have already been a large lack of resources such as energy, water and ore etc, which are vital to the sustainable development of human being. Under this circumstance, the inappropriate disposals of a large number of End of Life (EOL) electronic products have been given full attention by many governments throughout the world.Appropriate disposals of EOL electronic products, therefore, can make improvements in both environment and energy efficiency. On the basis of this understanding, lots of governments have put this urgent issue on the agenda, and some of them, especially the Europe, the US, Austria and Holland, even have long taken measures to facilitate the harmless disposal of electronic products.At the same time, the enterprises have been coming to realize that they would benefit significantly from its efforts to overcome this problem, since their commitments to the environment would lead to good corporate image, customer sastisfaction, along with cost reduction. Some of them even have put the EOL products reverse logistics into practice. The implementation of reverse logistics of EOL electronic products, therefore, would definitely be the common area of interest for both the governments and enterpreises. So, it has become a significant task to do a research on how to find a reverse logistics mode which is efficient, cost-effective and suitable to a given company.Based on the findings of many experts and professionals, this thesis is to analyze the factors behind the reverse logistics performance based on EOL electronic products to build reverse logistics modes, and then to find out the factors affecting reverse logistics of EOL electronic products, and finally to set up a model that help the executives to make a wise decision on the reverse logistics based on the method of Analysis Network Process (ANP) by Thomas L. Saaty. An example is also provided to describe how this model is put into practice.更多还原