【作者】 黄伟；

【导师】 程文文；

【作者基本信息】 厦门大学 ， 工商管理， 2005， 硕士

【副题名】基于X航空公司战略地图的战略性绩效管理体系

【摘要】 本文旨在通过战略地图来描述一家X航空公司的战略,实现平衡计分卡的四个层面(财务,客户、流程、学习与成长)的整合,建立一个具有共同语言基础的可视化战略,同时以此为工具,进一步分解关系战略重点的绩效目标和指标,构建X航空公司的战略性绩效管理体系。平衡计分卡的有两个主要功能,即作为战略管理和绩效管理的工具,本文主要侧重于平衡计分卡作为构筑X航空公司战略性的绩效管理体系工具的功能论述,从而保证X航空公司的战略规划得到有力落实以解决该公司所面临的一系列问题。本文共分为四章。第一章回顾了平衡计分卡体系的发展历程并阐述了的原理。第二章分析说明了X航空公司在战略及绩效管理方面存在的问题并阐述了解决方案-以平衡计分卡来构建基于战略地图的战略性绩效管理体系。第三章介绍了使用平衡计分卡构建X航空公司战略性绩效管理体系的一系列步骤及方法及后续的维护工作。第四章是对论文的总结。更多还原

【Abstract】 This thesis mainly describes the strategy of a company through a strategy map, to achieve conformity of the four layers of The Balanced Scorecard, which are finance, customer, process, learning and growth, and to establish a visible strategy with a mutual language base. In the mean while, with strategy as a tool, and taking further steps to analyze the aim and target, the thesis constitutes Strategic Key Performance Index management (KPI management) system of a company.The Balanced Scorecard has two predominant functions: it is both the tool of strategy management and KPI management. In this thesis, the emphasis is laid on demonstration of KPI management function for The Balanced Scorecard, to make sure the company’s strategy scheme be carried out efficiently and to solve a series of problems which the company is facing to.This thesis is divided to four chapters:Chapter 1reviews the development history of The Balanced Scorecard and to expound its theory.Chapter 2 analyzes and explains the problems which consist in strategy management and KPI management of X company, and provides with a solution. Chapter 3 introduces a series of steps and methods how to use The Balanced Scorecard to establish the system of strategic KPI management for a company.The last part is the summary of the whole thesis.更多还原