【作者】 邢军；

【导师】 尤天慧；

【作者基本信息】 东北大学 ， 管理科学与工程， 2006， 硕士

【摘要】 知识经济时代，网络技术的应用和知识管理的兴起对图书馆工作提出了新的挑战，知识服务成为21世纪图书馆界的研究热点。由于馆藏的概念已经突破了传统意义上图书馆建筑的范围，服务内容呈现出多样化的特点，服务手段也超越了时间和空间的限制。在这样的背景下，图书馆工作需要运用知识管理的理念实现信息服务向知识服务的转型，不仅要提高传统的文献传递服务水平，而且要将图书馆员在知识挖掘和知识组织上的经验、技能融入用户解决问题的过程中，为知识创新服务。构建知识服务平台，为用户提供全面的、专业化和个性化的服务成为现代图书馆服务的必然选择。本文对图书馆知识服务模式及服务平台的构建问题进行了相应的理论与方法研究，主要工作概括如下： (1)介绍了信息和知识以及知识服务的有关概念，对图书馆知识管理和知识服务的研究现状进行了文献综述，并提出了本文所要研究的问题。 (2)通过对传统型图书馆和商业数字图书馆服务模式的研究，分析了现代图书馆在知识服务中所拥有的优势，提出了一种集成的图书馆知识服务模式，并阐述了这种集成的知识服务模式中的三种服务，即用户自主服务、专业化服务和个性化服务。 (3)在对图书馆知识服务模式分析的基础上，给出了一个图书馆知识服务平台的功能框架，并介绍了这个平台各组成部分的功能。 (4)以辽宁省图书馆为例，在对该馆背景及服务现状进行分析后，运用本文所提出的知识服务理论构建了该馆知识服务的平台。 在论文最后，总结了本论文的研究成果和创新之处，并给出了结论。同时也指出了进一步需要研究的工作。更多还原

【Abstract】 New challenge has emerged owning to the arrival of knowledge economy, the application of Internet technology and the appearance of knowledge management. Knowledge service has become the hot study in the field of library in the 21th century. The collection in the library no longer means the collection in the building of the library itself. The means of the service which is never influenced by the time and space turns on diversified characteristics. In such situation, it is necessary to use the theory of knowledge management in library and then achieve the transform from the information service to knowledge service. The knowledge service should make more librarians participate in it so as to exploit the dormant knowledge. What’s more, the librarians ought to exert their experience and skill in the organization and service; and they should attach themselves to the process of solving the problems of the users with the aim of innovation of the knowledge service. It cannot but choose to form the platform of knowledge service and provide all-round, specialized and individualized service in the modern library. This dissertation focuses on the theory and methods of knowledge service and the way to built its platform in the library, which can be recapitulated as follows:(1) It introduces the related definition of information and knowledge and knowledge service. The status of knowledge management and knowledge service in library is also introduced. Besides, this part puts forward the problem which will be studied in this dissertation.(2) Compared with the service procedure of traditional library and commercial digital library, this part illustrates the advantages of the knowledge service in the更多还原