【作者】 邓耀辉；

【导师】 王雪华；

【作者基本信息】 大连理工大学 ， 系统分析与集成， 2006， 硕士

【摘要】 随着信息技术、互联网的发展,电子政务已成为政府改革和发展的必由之路。行政审批作为政府管理经济和社会的一种方式和手段,涉及到国民经济的所有行业,关系着社会公众、企业的日常生活和工作的方方面面,必然是电子政务建设中的重要组成部分。 然而,在现阶段电子政务实施过程中,仍存在着诸多问题。在行政审批业务领域中,由于传统的行政审批业务流程不能适应电子政务的要求,暴露了行政审批体制和流程中的一些严重弊端,主要有:行政审批标准和程序不规范:行政审批环节多、效率低;行政审批流程缺乏透明度等等。这些弊端严重阻碍了电子政务的进一步发展。要解决这些问题,需要在加强行政审批体制建设的同时,更应该深入研究行政审批的业务流程及其流程再造的理论和方法。 针对以上问题,本文从实际的行政审批业务出发,分析了政府的组织结构和审批业务流程,并运用系统科学思想和方法、管理科学理论和方法,结合角色网络理论建立了行政审批业务模型,包括岗位节点模型、业务对象模型、业务关联模型,给出了这些模型的定义、特征、属性和关联的描述。然后结合流程再造理论和方法,在行政审批业务模型的基础上,分析其运行效率、状态等参数,给出了流程再设计的方法和操作,并探讨了政府的组织结构,给出了电子政务环境下行政审批业务所要求的组织结构。本文所给出的方法和操作能够定量、半定量地分析运行效率,并从中发现行政审批业务的瓶颈所在,进而再设计政府的业务流程。 本文以国家自然科学基金:电子政务系统模型体系及政务流程再造研究(70271045)和辽宁省科学技术基金:电子政务一体化平台及地方政府政务流程再造研究(20032128)为研究背景,结合实际的行政审批业务,进行了行政审批业务模型和再设计的研究。运用本文的方法进行流程分析和再设计,可以有效的提高政府的工作效率,理顺办事流程,能够为科学决策提供参考依据,为政府的改革和发展提供决策支持。更多还原

【Abstract】 With the information technology and Internet’s great progress from day to day. E-governance has become an indispensable part of traditional governments’ reforming and improving. As a Chinese government measure controlling the economy and the society. administrative approval has a far-reaching influence on all the national economic industries. and relates to every respect of the public daily life and enterprises’ daily routine. Therefore, administrative approval must become the pivotal part of E-governance construction.However, in the present implementation of the E-governance, there are many issues remaining in real work. In the area of administrative approval, usually because of the inconsistence of traditional administrative approval to the E-governance’s requirements, several serious disadvantages turn up in reality, primarily including the nonstandard administrative approval criteria and procedures, the unnecessary and over elaborate administrative approval steps, the unclarity of administrative approval to the public, and so forth. All these disadvantages have been cumbering the E-governance further development. To settle these kinds of issues, it calls for not only under girding the administrative approval system construction, and meanwhile, but also a better understanding of administrative approval’s operation flows and theories and methods of operation flow reengineering.Aiming at the issues mentioned above, the dissertation analyzes governments’ organizational configuration and administrative approvals’ operation flow, in term of real administrative approval operations. Employing the ideas and methods from Systematic Science and the theories and means from Management Science, coupled with the Role Network Theory, the dissertation builds an administrative approval model, including Post Node Model, Operation Objective Model, and Operation Correlation Model, and defines all these models, their properties, attitudes and correlation description. Additionally, referring to the theory and method of flow reengineering, based on the administrative approval model, the dissertation analyzes the model’s parameters, such as efficiency and state, defines the methods and operations of flow reengineering, and discusses the government organizational configuration and proposes the possible configuration of administrative approvals under the new circumstance of E-governance. The efficiency of the operation methods proposed in the text can be analyzed with quantitative and or semi-quantitative methods. As a result, we canfind out in the analyses where the bottlenecks of existent administrative approval operations consist in, and make further reengineering for the governmental operation flows.This dissertation is based on the real project of National Natural Sciences Fund—E-governance Model System and Government Operation Flow Reengineering (project no.: 70271045), and the real project of Liaoning Province Science and Technology Fund—E-governance Integrative Platform and Local Government Governance Operation Flow Reengineering (project no.: 20032128). In addition, referring the practice administrative approval operations, the thesis researches on the administrative approval operation model and reengineering, and proves that applying the methods in this text to analyze and reengineer the operation flow can greatly improve the effectiveness of government works, straighten out the operation, provide the scientific decisions with references, and support the government development and reforming decisions.更多还原