【作者】 黄克宇；

【导师】 赵涛；

【作者基本信息】 天津大学 ， 工商管理， 2005， 硕士

【摘要】 从国际范围看,奥运会志愿者的组织管理工作经过了一百多年的发展,已经基本形成了一整套比较完善的工作体系。但这一整套系统是建立在西方文明和社会传统的基础上,不能直接套用在北京奥运会志愿者的组织管理工作中。要做好北京奥运会志愿者工作,就必须在深入分析我国国情实际的前提下,创造性地将奥运会的需求同我们现在行之有效的实际做法结合起来,在圆满完成奥运会工作任务的基础上借鉴国际通行做法,完善我们的工作制度,为推动社会进步做出贡献。本研究在分析总结志愿者的起源发展、奥运会志愿者的历史经验教训和我国志愿者事业的发展进程基础上,立足我国当前国情,从完成奥运会运行工作任务出发,运用现代人力资源管理、组织行为学和心理学的理论方法和研究成果,对建立一套符合国际惯例、满足奥运需求,同时符合我国国情和文化传统、满足社会各界人士期望的奥运会志愿者管理体系,进行了初步的研究探索。首先,明确了北京奥运会志愿者工作的基本思路、战略目标、工作原则和三大主要工作格局。其次,对于居于全部奥运会志愿者工作核心位置的奥运会和残奥会赛会志愿者(即狭义的奥运会志愿者)的管理体系进行了较为详细地分析描述。包括奥运会志愿者的计划管理、招募管理、培训管理、使用管理、激励管理和绩效管理等六个方面,以招募管理为重点,突出了计划的滚动编制、招募的定向组织、培训的社会化和管理的人性化等方面的特点,体现了将奥运会的需要和现实工作习惯相结合的要求。最后,在客观分析奥运会志愿者的社会、个人和机构成本收益构成的基础上,将北京奥运会志愿者项目的预期与悉尼奥运会志愿者项目进行了比较,得到了北京奥运会志愿者对北京奥运会的贡献将超过悉尼奥运会的结论。更多还原

【Abstract】 In the worldwide scope, the management of the Olympic Games volunteers hasalready formed a relatively integrated set of working system after more than 100yeras’ development. But this system established on western civilization and socialtradition can’t be directly used in management of Beijing Olympic volunteers. Forwell doing in organizing Beijing Olympic volunteers, we must analyse the situation ofour country seriously, and combine the requirements of Olympic Games with theefficient modus operandi we are used to exercise creatively. Then, when we organizevolunteers for the operation of Olympic Games successfully, we can consummate ourpolicies on social volunteers consulting international consuetude, and do more helpfor our social dedvelopment.This research analyses the origin and development of social volunteerism, theexperiences and lessons of former Olympic volunteer program, and the progress ofChinese volunteers’ career. Then, based on current situation of our country and therequirement of Beijing Olympic Games, using the theories, methods and studyingresults of modern human resources management, histolory, and psychology, theexploring research for building up a set of management system of Olympic volunteerswhich accords with international traditions and our situation and social traditions, andsatifies the requirement of Beijing Olympic Games and the expectation of the wholesociety is done.Firstly, the basic methods, the stategy targets, the working principles, and themain three parts of Beijing Olympic Volunteer Program are clarified.Secondly, the management system of Beijing Olympic and ParalympicGames-time volunteers which is the core part of the whole Olympic VolunteerProgram and the Olympic volunteers with narrow sense is described in detail. Theplanning management, the recruitment management, the training management, theoperation management, the encouraging management, and the performancemanagement of Beijing Olympic volunteers are included in this research. The key partis recruitment management, and the rolling planning, the aimed recruitment, thesocialized training, and the people-oriented management are four importantcharacteristics. All these fit the requirements of the combination of the Games needsand the current situation.Finally, the cost and income of the society, the individual, and the OCOG, areanalysed. On the basis of this analysis, the volunteer program of Beijing OlympicGames is compared with that of the Sydney Olympic Games, and the conclusion thatBeijing Olympic volunteers will do more contribution than Sydney Olympicvolunteers ever did is got.更多还原