【作者】 李文艳；

【导师】 陈通；

【作者基本信息】 天津大学 ， 行政管理， 2005， 硕士

【摘要】 随着社会主义市场经济体制的建立和不断完善,随着政府的经济调节、市场监管、社会管理和公共服务四大职能的确立和不断加强,新时期政府改革战略选择的核心是建设服务型政府。本文首先结合西方国家政府再造运动,以及我国服务型政府建设的时代背景,分析了我国政府绩效评估的现状及存在问题,认为将服务型政府建设与政府绩效评估结合起来,可以形成两者之间的良性互动。然后,详细分析了服务型政府在我国提出的动力因素,以及服务型政府的本质、核心和特征,建立了服务型政府提出的动力因素图,以及服务型政府的内涵框架体系。并在此基础之上,结合服务型政府绩效评估的历史沿革,结合国内外政府绩效评估的理论与实践,结合服务型政府赋予绩效评估新的制度基础以及目标选择与导向,构建出了服务型政府的绩效评估模式,以及这一模式的绩效评估机制的导入策略与构建原则。最后,运用平衡积分卡构建出基于服务理念的政府绩效评估的平衡指标体系,运用层次分析法确立了服务型政府绩效评估包括科学的指标权重在内的评估指标体系。主要结论如下:第一、服务型政府的内涵:服务型政府的本质是以人为本,以“全心全意为人民服务”作为出发点和落脚点,它的核心是公共服务,它具有民主、责任、无私、效益、法治和透明六大特点。第二、服务型政府内涵赋予政府绩效评估新的制度化基础,包括分权化管理、责任机制、结果为本、顾客服务导向;同时赋予政府绩效评估以下目标导向,包括实现并增进公共利益、提高社会公众的满意度、促进政府职能合理定位、建立廉洁、公正、高效的公务员队伍。第三、对于本文构建的服务型政府的绩效评估模式,其评估机制在政府机关的导入原则,包括注重成本-效益比、具有可操作性、与现行绩效管理制度和做法配合,以及考虑各行政机关对这一模式的可接受程度。希望本文的研究对我国服务型政府的建设及其绩效评估体系的构建具有一定的参考借鉴作用,同时也对今后进一步促进政府部门的绩效管理发挥作用。更多还原

【Abstract】 Along with the establishing and perfecting of the socialistic market economysystem, and with the establishment and enhancement of the four main functions,theeconomical accommodation, the supervising and control of market, the socialmanagement and the public service, the strategy chooses core of the government forreform is to build the Service-oriented Government in the new period.First, this paper introduced the western reengineering government sports andthe domestic background about the foundation of Service-oriented Government,analyzed the present condition and existing problems on government performance inour country, and then, thought that putting Service-oriented Government andperformance evaluation together could produce the positive interaction between them.Then, this paper detailedly analyzed the motive factors on the Service-orientedGovernment’s putting forward in our country, and its inbeing, core and characters,and then, established the chart of motive factors and the frame of Service-orientedGovernment’s connotation.Based on above, combining the evolution of Service-oriented Government,western and domestic theories and practice of the government performance evaluation,and the institutional basis and targets of performance evaluation endowed byService-oriented Government, this paper founded the Service-oriented Governmentperformance evaluation mode and its strategies and principle of using withestablishing.Finally, this paper upbuilt the equilibrium evaluation index system ofService-oriented Government under the principle of service by the Balance ScoreCard , and established the evaluation index system including scientific proportion bythe Analytic Hierarchy Process.Main conclusions as follows:First, Service-oriented Government’s connotation: its inbeing is based onhuman, its start and ending is to serve heart and soul for public society, its core ispublic service, and its characters are the democracy, duty, selflessness, performance,nomocracy and transparence.Secondly, the institutional basis of Service-oriented Government performanceevaluation: decentralization in public management, accountability mechanism,result-based and customer-oriented. And the targets endowed by Service-orientedGovernment :to realize and promote the public benefits;to increase the satisfaction ofpublic society;to promote the reasonable position of government;to establishincorrupt, fair, efficient civil servant’s troops.Thirdly, to the Service-oriented Government performance evaluation mode, itsperformance evaluation mechanism’s implementation depended on the comparing ofcosts and benefits, practicability, the contradiction with current performance systemand acceptability by the organization itself.This researches will arouse the instructive influence in the foundation ofService-oriented Government and its performance evaluation mode, and has theactual leading meaning, too, for further promoting the performance management ingovernment.更多还原