基于不同控制点的高新技术企业员工压力、工作倦怠与离职意愿关系研究

【作者】 王飞；

【导师】 张小林；

【作者基本信息】 浙江大学 ， 管理科学与工程， 2006， 硕士

【摘要】 本研究以工作倦怠为主要研究对象,探讨高新技术企业员工的压力、工作倦怠与离职意愿之间的关系,其中控制点在压力与工作倦怠之间扮演着缓冲变量的角色。本文的研究可以分为三个步骤:首先是文献回顾,在大量文献阅读的基础上,提出本研究的构思模型和相关的研究假设;接着是访谈研究,通过半结构化访谈,从实践角度进一步了解员工工作倦怠的维度结构及其与控制点、压力、离职意愿之间的关系:最后是问卷研究,在对杭州、宁波等城市的高新技术企业的员工进行问卷调查的基础上,从量上进一步验证本研究的理论构思。研究结果基本证实了本研究提出的假设,主要结论有: 1.工作倦怠包括情绪耗竭、讥诮态度和职业效能低下三个维度。 2.工作倦怠与离职意愿高度相关,可以有效地预测离职意愿。其中情绪耗竭、讥诮态度能较好地预测离职意愿,而职业效能低下对离职意愿的预测不明显。 3.压力和控制点分别影响工作倦怠的各个指标。其中压力能较强的预测工作倦怠的职业效能低下维度,而控制点则对工作倦怠的情绪耗竭、讥诮态度维度的预测力比较强 4.工作倦怠对压力、控制点与离职意愿之间的关系具有较强的中介作用。其中,工作倦怠的情绪耗竭、讥诮态度维度完全中介了压力与离职意愿间的关系,并部分中介了控制点与离职意愿之间的关系,而职业效能低下维度的中介作用不明显。 5.在不同的年龄、工龄段,员工工作倦怠的各个维度均有显著差异,并且不同的企业类型,其员工工作倦怠感在情绪耗竭、讥诮态度维度上也存在显著差异。 6.控制点对压力与工作倦怠之间的关系有缓冲作用。更多还原

【Abstract】 This study concerned the relationship between stress intention to turnover and burnout in Hi-Tech enterprises, which locus of control moderated the relationship among stress and burnout. There are three stages in this study. At the first stage, the author proposed a basic theoretical model and hypothesis concerned, based on literature review; At the second stage, the initial model was tested by an interview; At the third stage, about 200 people from 19 Hi-Tech enterprises were surveyed through questionnaires to test the model through data. The conclusions indicated that:1. There are three dimensions of burnout, including exhaustion, cynicism and professional efficacy.2. Burnout affects intention to turnover significantly. Exhaustion and cynicism can be good predictors of intention to turnover, but the predicting effect of professional efficacy isn’t significant.3. Locus of control and stress have an significant influence on burnout. Stress can predict professional efficacy well, and locus of control can predict exhaustion and cynicism to a certain extent.4. Burnout mediates the relationship between stress > locus of control and intention to turnover. At the same time, exhaustion and cynicism mediates the relationship between stress and intention to turnover wholly, and mediates the relationship between locus of control and intention to turnover partially.5. Under different age and length of service, significant variance exists on the exhaustion, cynicism and professional efficacy. At the same time, significant variance exists on exhaustion, cynicism under different type of enterprise.6. Locus of control moderates the relationship between stress and burnout.更多还原