【作者】 林青山；

【导师】 张琳；

【作者基本信息】 福州大学 ， 企业管理， 2003， 硕士

【摘要】 世纪之交，一种新型的、基于知识的经济形态呈现出勃勃生机。在知识经济时代，知识的重要性得到了前所未有的显现和证明。知识已经成为知识经济社会最重要的资源，知识管理成为企业实现技术创新、管理创新和制度创新的基本途径，是企业提高核心竞争能力，获得可持续发展的根本手段。企业管理层已开始深刻地认识到知识对企业发展和进行市场竞争的战略价值，知识管理已经得到世界上众多先进企业的重视。针对目前我国企业界对知识管理认知的不足，本文提出：必须站在战略的高度把握知识管理，即企业应当构建自己的知识管理战略，并将其融入企业整体战略之中。本文以资源、知识为基础的核心竞争力理论作为基本理论依据，分析了知识资源的特点、类别及其对企业可持续性竞争优势的作用；剖析了知识与企业总体竞争战略相互促进和相互制约的关系；提出了知识管理战略的基本类型；归纳了知识管理战略的实施模式、方法等。在战略环境支撑方面，本文从信息技术、人力资源、组织结构及企业文化角度出发，提出营造一个面向知识管理的环境是成功实施知识管理战略的重要保障，研究并构筑了以上四个方面的环境建设模式。最后，本文指出了知识管理绩效测度的重要意义，并根据知识管理流程建立了知识管理绩效测度的方法。更多还原

【Abstract】 Standing at the threshold of the New Millennium, we have deeply perceived that a completely new form of economy based on knowledge is developing vigorously. In the course of knowledge economy, the importance of knowledge is sequentially incarnated and visualized. Knowledge has become the most important resource in the developing of society. Knowledge capital, involving explicit knowledge and tacit knowledge, construct significant basis in the value of knowledge entrepreneurs and should be applied in the business creation, assisting itself make a persistent developing. Business organizations are coming to view knowledge as their most valuable and strategic resource. Knowledge management (KM) has gradually attracted more attention.Technical and organizational initiatives can provide a comprehensive infrastructure to support knowledge management process. However, the most important context for guiding knowledge management is the firm’s strategy.This paper is based on the theories of resource-based view and knowledge-based view. Through the analyses of the attributes of knowledge and the link between knowledge and strategy, this paper puts forward the basic types of knowledge management strategy and sums up knowledge management strategic models, methods and ways for knowledge strategy to accomplish.This paper also points out that creating an environment in favor of knowledge management is crucial for the success of the knowledge management strategy. Advanced information technology, human resources, organization structure, enterprise’s culture are the four major parts of the environment.In the end, this paper illuminates the importance of the evaluation for the knowledge management performance, and provides two methods on how to evaluate the performance of knowledge management, according to the flow of knowledge management.更多还原