【摘要】 为提升虚拟代理在提供服务过程中的交互体验，文章分析了将触觉反馈技术应用于虚拟代理交互设计中的意义和影响机制，并通过搭建振动触觉反馈装置进行用户测试，验证了触觉反馈对用户信任体验和社会临场感知的正向影响关系。同时，排除了振动触觉反馈信号本身引起的用户情绪效价及唤醒度的影响和过程解释，说明了社会临场感的中介作用，补充了虚拟代理触觉社会线索设计的理论依据，也为虚拟代理的交互体验设计提供参考。更多还原

【Abstract】 Objective To improve the interaction experience of virtual agents in the process of providing services, analyze the significance and impact mechanism of applying haptic feedback technology to the interaction design of virtual agents. By building a vibrotactile feedback experimental device for user testing, the positive relationship of haptic feedback on user trust experience and perception of social presence was verified. At the same time, the influence and process explanation of emotional validity and arousal degree caused by the vibrotactile feedback signal itself were excluded, confirming the mediating role of social presence. The study complements the theoretical basis for the design of haptic social cues for virtual agents and provides a reference for the design of interactive experiences for virtual agents.更多还原