【摘要】 目的探讨新入职护士逆境商培养方案的实践效果。方法在2018年新入职护士培训中增加持续11个月的逆境商培训,主要包括护士逆境商相关理论知识讲授、护理逆境情境及应对方法案例分享、逆境情境模拟训练考核及临床工作科室新老护士交流学习等。培训前后,应用护士逆境商量表对参加培训的新入职护士进行问卷调查,评价2018年与2017年新入职护士在入职1年内接受表扬、投诉次数。结果经过逆境商相关培训后,新入职护士逆境商水平较培训前有所提升(P<0.05),2018年新入职护士在入职1年内接受表扬、投诉情况优于2017年新入职护士。结论新入职护士逆境商培训有助于提升护士逆境商水平。更多还原

【Abstract】 Objective To explore the effects of an adversity quotient training program for new nurses. Methods The adversity quotient training program was developed and included in the training of new nurses in 2018. Contents of the training included theoretical knowledge of adversity quotient,case sharing of nursing adversity situation and coping methods,assessment of adversity scenario simulation training and real case sharing between new nurses and experienced nurses in clinical work departments,etc. Before and after the training,the new nurses were investigated with the Nurse Adversity Consultation Scale. The number of compliments and complaints were evaluated between the nurses in 2018 and 2017. Results After the training,the new nurses’ adversity quotient level was significantly improved compared with that before the training(P<0.05). In 2018,new nurses received less praise and complaints than new nurses in 2017. Conclusion The adversity quotient training program is helpful to improve the level of new nurses’ adversity quotient.更多还原