【摘要】 目的研究优质护理服务在肾内科中应用改善患者负面情绪的护理效果观察。方法选取2013年8月~2014年8月在我院肾内科住院的90例患者为研究对象,并将研究对象随机分为常规护理组和优质护理组,常规护理组45例患者实行肾内科常规护理方法,优质护理组45例患者实行优质护理服务,分析比较两组患者护理前、后负面情绪改善情况以及患者对护理服务的满意度。结果优质护理组与常规护理组护理前SAS评分比较,无明显差异(P>0.05);优质护理组护理后的SAS评分明显低于常规护理组,差异具有统计学意义(P<0.05);优质护理组护理后SAS评分明显低于护理前,差异具有统计学意义(P<0.05);常规护理组护理后SAS评分与护理前比较无差异(P>0.05)。优质护理组与常规护理组护理前SDS评分,无明显差异(P>0.05);优质护理组护理后的SDS评分明显低于常规护理组,差异具有统计学意义(P<0.05);优质护理组护理后SDS评分明显低于护理前,差异具有统计学意义(P<0.05);常规护理组护理后SDS评分与护理前比较无差异(P>0.05)。优质护理组对护理模式满意人数占77.78%(35/45),明显高于常规护理组的26.67%(12/45),差异具有统计学意义(P<0.05);优质护理组的满意度为95.55%,明显高于常规护理组的71.11%,差异具有统计学意义(P<0.05)。结论优质护理服务能够明显改善肾内科患者的负面情绪,提高护理人员的护理水平,更加有助于医患关系的融洽,值得临床广泛推荐。更多还原

【Abstract】 Objective To explore the efficacy of quality nursing service applied in the department of nephrology on improving the negative attitudes of the patients. Methods 90 patients admitted to the department of nephrology in our hospital from August 2013 to August 2014 were selected as the subjects and randomly divided into regular group and quality group. Regular nursing method was adopted for the 45 patients from regular group while quality nursing was adopted for the 45 patients from quality group. The improvement of negative emotion of patients from both groups before and after nursing interventions as well as patients’ satisfaction were compared and analyzed. Results SAS scores of both groups before nursing had no significant differences(P>0.05); after nursing, the quality group had remarkably lower SAS scores than regular group and the differences had statistical significance( P<0.05); SAS scores of quality group after nursing were significantly lower than before nursing and the differences had statistical significance(P<0.05). SDS scores of both groups before nursing had no significant differences(P>0.05); after nursing, the quality group had remarkably lower SDS scores than regular group and the differences had statistical significance(P<0.05); SDS scores of quality group after nursing were significantly lower than before nursing and the differences had statistical significance(P<0.05.SDS scores of regular group after nursing were not different from those before nursing(P<0.05). 77.78%(35/45) patients were satisfied with the nursing modes in quality nursing group, which was significantly higher than that in regular group(26.67%, 12/45) and the differences had statistic significance(P<0.05); the satisfactory rate in quality group was 95.55%and was significantly higher than that of regular group of 71.11% and the differences had statistic significance(P<0.05).Conclusion Quality- nursing service can significantly improve the negative attitudes of patients in department of nephrology. The increased level of nursing quality of nurses is helpful for the harmonious relationship between doctors and patients, which deserves clinical recommendation.更多还原