【摘要】 本文依据工作实践,结合服务标准体系的结构,分析了体系中医疗服务质量管理金字塔形的文本构架以及标准化与质量管理的关系,在总结福利机构标准化质量管理构建特点的基础上,强调了实施标准化医疗服务质量管理应做到既要抓服务质量又要抓好工作质量。本文还通过北京市第二社会福利院贯标工作实践,体会到实施全面标准化医疗服务质量管理工作首先应明确目的,提高全员标准化服务质量意识;其次要完善步骤,健全服务质量标准体系;同时还应强化质控,建立全面质量监控体系,只有这样,才能充分发挥标准化建设在福利机构医疗质量管理中的作用,从而有效保障服务对象的健康安全和生存质量。更多还原

【Abstract】 This paper analyzes the document framework of medical service quality management pyramidal as well as the relationship of standardization and quality management in the system in light of the working practice and combing with the service standards system structure. Based on summarizing the features of standardization quality management, it emphases that the implementing standardization of medical service should focus on service quality as well as the work quality. This paper realizes that implementation of standardization should at first identify the target, enhance the awareness of service quality; perfect the steps, complete the standards system of service quality then, and strengthen the quality control and establish the overall quality supervision system at the same time. Only by this way, the role of standardization should be played in the construction of medical quality management in welfare organizations, so as to effectively guarantee the health safety and existing quality of service target.更多还原