【摘要】 目的了解社区卫生服务员工工作满意度的影响因素,据此提出提高员工工作满意度的建议。方法对1 198名社区卫生服务中心的员工进行工作满意度问卷调查,运用结构方程模型分析影响工作满意度的因素。结果工作本身对总体满意度影响效应最大(β=0.378,P<0.01),工作环境次之(β=0.356,P<0.01),团队合作(β=0.177,P<0.01)和医院管理(β=0.052,P<0.01)影响效应较弱。其中工作成就感、设备配备和人员配备合理性、科室内合作、科室外合作、奖惩制度、考核标准、晋升公平等是影响工作满意度的重要因素。结论提高员工工作成就感、更新必要医疗设备、制定公平合理的人事管理机制、加强科室内外的合作,可有效提高员工的工作满意度。更多还原

【Abstract】 Objective To find out the influencing factors of job satisfaction of community health services(CHS) staff,and then suggest the advices for improving the job satisfaction.Methods Among 1 198 CHS staff,a questionnaire survey on job satisfaction was conducted about their job satisfaction.Data were analyzed by a structural equation model for determining the influencing factors.Results The work itself was of the largest effect to the overall satisfaction(β=0.378,P<0.01),work environment was of next(β=0.356,P<0.01),and team cooperation(β=0.177,P<0.01) and hospital management(β=0.052,P<0.01) were of weaker effect.The important factors affecting job satisfaction included working achievement,rational allocation of equipment and staff,cooperation in and outside the department,reward and punishment system,performance appraisal mechanism,and promotion mechanism.Conclusion Some measures should be taken to improve job satisfaction such as enhancing the sensation of working achievement,updating necessary medical equipment,developing fair mechanism of personnel management,and strengthening cooperation inside and between sectors.更多还原