【摘要】 目的探讨规范化管理对口腔专科护理小组联络护士工作质量的影响。方法采取自身对照的方法,对56名口腔专科护理小组联络护士,采用设计联络护士工作手册、制定疑难护理个案跟踪管理制度、建立专科护理交流平台、开展形式多样专科护理培训等进行跟踪管理。结果干预后联络护士的工作质量显著优于干预前,其中联络护士临床实践能力、主动请专科护理小组会诊、担任联络护士的工作成就感等显著优于干预前(P<0.05,P<0.01);干预后专科护理小组对联络护士工作评价显著提高(P<0.01),口腔专科护理小组护理会诊成功率达91.30%。结论实施规范化管理有利于发挥联络护士的优势,提高临床实践能力和工作质量。更多还原

【Abstract】 Objective To explore the effect of standardized management of liaison nurses who are committed to coordinating stomatologic nursing groups on their work quality. Methods In the self controlled study,we selected 56 liaison nurses who were committed to coordinating stomatological nursing groups as participants.We managed these nurses in the following standardized measures: we developed a liaison nurse workbook,formulated a tracking system to keep track of difficult-to-treat cases;also,we built up a communication platform for nurse specialists and provided assorted training programs. Results After the intervention,liaison nurse′s work quality was significantly improved;among others,their clinical competency and their sense of job achievement as an liaison nurse were significantly higher than before the intervention;they applied for a consultation with a nursing specialist group more actively than before(P<0.05,P<0.01).Also,nursing specialist groups had higher appraisal on liaison nurses′ work(P<0.01).The rate of successful consultation with oral nursing specialist groups amounted to 91.30%.Conclusion The implementation of standardized management helps develop liaision nurses′ advantage,and improve their clinical competency as well as quality of work.更多还原